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ABSURD....but I can see it happening!

Discussion in 'The Lounge' started by Muddytazz, Oct 20, 2003.

  1. Muddytazz

    Muddytazz 1 ton status

    Joined:
    Jun 30, 2002
    Posts:
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    Location:
    Salem, Or.
    Customer Service Please...

    My Aunt died this past January. Citi Bank billed her for February and March
    for their monthly service charge on her credit card, and then added late
    fees and interest on the monthly charge...(the balance had been $0.00...now
    was somewhere around $60.00)

    I placed the following phone call to CitiBank:
    Me: "I am calling to tell you that she died in January."
    CitiBank: "The account was never closed and the late fees and charges still
    apply."
    Me: "Maybe, you should turn it over to collections..."
    CitiBank: "Since it is 2 months past due, it already has been."
    Me: "So, what will they do when they find out she is dead?"
    CitiBank: "Either report her account to the frauds division, or report her

    to the credit bureau...maybe both!"
    Me: "Do you think God will be mad at her?"
    CitiBank:"...excuse me .....?"
    Me: "Did you just get what I was telling you.... the part about her being
    dead?"
    CitiBank: "Sir, you'll have to speak to my supervisor!"

    (Supervisor gets on the phone)

    Me: ''I'm calling to tell you, she died in January."
    CitiBank: "The account was never closed and the late fees and charges still
    apply."
    Me: "You mean you want to collect from her estate?"
    CitiBank: ".....(stammer)" .... "Are you her lawyer?"
    Me: "No, I'm her great nephew." (Lawyer info given... )
    CitiBank: "Could you fax us a certificate of death?"
    Me: "Sure." ( Fax number is given )
    (After they get the fax.)
    CitiBank: "Our system just isn't setup for death..."
    Me: "Oh..."
    CitiBank: "I don't know what more I can do to help..."
    Me: "Well... if you figure it out, great! If not, you could just keep
    billing her...I suppose...don't really think she will care...."

    CitiBank: "Well...the late fees and charges do still apply."
    Me: "'Would you like her new billing address?"
    CitiBank: "That might help."
    Me: "Odessa Memorial Cemetery, Hwy. 129 (plot number given. )
    CitiBank: "Sir, that's a cemetery!"
    Me: "What do you do with dead people on your planet?!!"
     
  2. chevyfumes

    chevyfumes Court jester

    Joined:
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    Location:
    Watch for the muzzleflash!
    funny but if the balance was 0 than how did they come up with late charges, not saying it's not possible, I have way worse stories with CC companies.... /forums/images/graemlins/rotfl.gif /forums/images/graemlins/rotfl.gif /forums/images/graemlins/rotfl.gif /forums/images/graemlins/rotfl.gif /forums/images/graemlins/thumb.gif
     
  3. mudhog

    mudhog THEGAME Staff Member Super Moderator

    Joined:
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    Location:
    portland oregon
    /forums/images/graemlins/eek.gif /forums/images/graemlins/rotfl.gif /forums/images/graemlins/rotfl.gif /forums/images/graemlins/rotfl.gif /forums/images/graemlins/rotfl.gif
     
  4. Seventy4Blazer

    Seventy4Blazer 3/4 ton status

    Joined:
    Apr 21, 2001
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    Location:
    Escondido, CA
    you were a LOT nicer that i would have ever been.
    Grant
     
  5. landsmasher

    landsmasher 1/2 ton status

    Joined:
    Mar 13, 2002
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    Location:
    California, The Blow Me State
    One of my friends was killed 2 years ago in a flying accident. Because he was my best friend, his family in England asked me to be the executor of his estate. I paid off all his bills and sent copies of the death certificate to each.

    Here it is two years later and the credit card company he dealt with is still sending him upgrades on his card. He now has a $50,000 limit on his gold Visa card. I just cut the things up and laugh... I can't even get that and I own a business and I'm still alive! /forums/images/graemlins/rotfl.gif
     

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