I went through one of my funniest support calls ever this morning, I was laughing so hard I couldn't tell my CE about it later on.... I installed 2 21" monitors for two users at another facility that I control. I upped their resolution to 1152x864 since they were now on a massive screen. They need these monitors for some software they use that requires that much monitor to view all the data on screen without coninuously scrolling. While they were still on 17" monitors, someone adjusted something on one machine, which carried over to the new monitor and resolution. So yesterday (I installed the montiors weds night), she calls me and says "There's something wrong with my machine, I need you to come fix it right away, I can't do [insert unknown function here] with the screen the way it is." I figure it's her resolution so, I'll just revert back when I get done with what I'm doing. Turns out I'm not able to get to it til this morning, but she pestered me once an hour about it, panicking, all afternoon until today... I start playing with her resolution at 5:40 (she of course had to rocket out of there at 4:59!)... I figure I'll leave it alone til I talk to her, but I shoot out an email saying if she doesn't hear from me by 9:30 to call me. 8:30 this morning, my cell phone scares the crap out of me (calls before 9am usually represent a major catastrophy), and guess who it is. Yep. So I tell her to stop and wait til I get to my office, she's practically begging me to come to her office (seperate site than where I'm going). I say no, I can do it remotely from my office. 9:30 I get into her computer and change settings with her watching. She opens programs to test them ,"oh no no, you made it worse!", ok, I change it back to the way it was. She tests and says, "it's still the same." So we go back and forth for fifteen minutes doing this. I have it back to the original setting it was this morning and she says "What's that picture in the background? what do you call that thing? that's smaller, it should be bigger and take up the whole screen. I bet if you fix that picture in the background that will fix everything." Her desktop wallpaper was set to "center" instead of stretch, and I guess with the old resolution, it took up the whole screen. So I set it to stretch, and it fills the whole screen. She opens the same programs to test them and says, "oh thank you thank you!! You did it, I told you that picture had to be bigger to make everything work". I had to pretend to have a coughing fit to hide my laughter... Ratch CK5 album <-- New Wheelin' pics! This is not a new signature.