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'nother computer problem...

Discussion in 'The Lounge' started by 84gmcjimmy, Mar 3, 2005.

  1. 84gmcjimmy

    84gmcjimmy 1 ton status

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    Thankfully it's not this one.
    On my moms computer, downstairs...she can't open "wordpad documents" from her email from a friend. But they work up here on this computer. It says "word cannot open 6.0 file", or something like that. is there a wordpad upgrade or something? Or whats happening?
    Don't understand:confused:
     
  2. mr_clean

    mr_clean 1/2 ton status

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    It sounds like you have two different versions of MS Word installed on the two machines.

    What is the file extension on the document you're trying to open?
     
  3. 84gmcjimmy

    84gmcjimmy 1 ton status

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    I think it said .doc (is that what you mean?)
     
  4. newyorkin

    newyorkin 1 ton status

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    It could be a version problem, or she may not have Word installed at all, and "Wordpad" may be trying to open documents it just isn't designed to open. Wordpad is usually included with windows and can open some word docs, but not all.

    If she just wants to view the docs, you can download and install the MS word viewer.

    Word Viewer 2003 download:
    http://www.microsoft.com/downloads/details.aspx?familyid=95e24c87-8732-48d5-8689-ab826e7b8fdf

    Info:
    http://support.microsoft.com/kb/889347

    Otherwise, she'd have to get MS Word or MS Office and install it on the machine.
     
  5. mr_clean

    mr_clean 1/2 ton status

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    Yeah, .doc is what I meant...

    If you don't know if she has word installed click on "Start" then "Run"
    and type in winword.

    if MS word starts, then it's a version problem. If word doesn't start then get the reader mentioned by newyorkin.

    If it's a version problem you can save it on your machine as an older version and resend it to your mom's machine, but you probably don't need to do that if she can just see it on your machine...
     
  6. 84gmcjimmy

    84gmcjimmy 1 ton status

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    I meant wordpad, not MS word... if anyone got confused.
    I'll look to see if it;s installed.
    Thanks!
     
  7. mr_clean

    mr_clean 1/2 ton status

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    No I wasn't confused, but typically .doc files are opened with MS Word. Wordpad will open them, but there could be a versioning issue there also.

    What version of windows do you have on your machine vs your mom's machine?

    For example wordpad on a win 95 or 98 machine might not no how to open a .doc document created in office XP.
     
  8. 84gmcjimmy

    84gmcjimmy 1 ton status

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    they are both windows XP home edition.
    When my mom clicks the attachment in outlook express, it opens a little window asking if you want to open it (just in case there is a virus) then it says the name of the document, and underneath it says Word Pad document. So I am guessing the person that sent it to her made it on wordpad?
    confusing stuff for me!
     
  9. mr_clean

    mr_clean 1/2 ton status

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    If it says wordpad document that means that wordpad is associated with .doc documents on your mom's PC. Wordpad typically saves documents in .rtf format. It sounds like she probably doesn't have MS word on her machine (otherwise it should say MS Word document).

    When you open it up on your machine is it opening with Wordpad also? If so then I have no idea why you can open it on your machine and she can't... :confused:

    I'd say get her the MS Word viewer like newyorkin said and try it after that.
    Should be fine then.

    Hope that helps...

    Scott
     
  10. 84gmcjimmy

    84gmcjimmy 1 ton status

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    I'm not sure how it opens up on this computer, I will find out tonight.
    okay when she comes home tonight I will go down and install the viewer like Ratch suggested.
    Thanks
     

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