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some companys i tell ya ---big rant and rave ( GO TO POST #8 )

Discussion in 'The Lounge' started by sweetk30, Mar 19, 2007.

  1. sweetk30

    sweetk30 professional hooker Premium Member

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    i just purchased a msd off road rev box ( 120.00 ) to go with my off road box i have. the box comes with 4 chips for the rpm range. 4k/6k/7k/8k but no frigin 5k chip duh :doah: .

    so i purchased a chip so i thaut for the 5k . got the bill 90 bucks and its a set of them. 5k/5.2k/5.4k/5.6k/5.8k . i only wanted 5k chip. so i get a refund minus 8 buck restock fee.

    i call msd customer support / tech line. complain to them about the prices. he said well we dont set the prices. i said you have a set sugested retail. and most of the top 6-7 sellers are with in 1-2 buck of the same price. so he said sorry for the deal. what is it you want.

    i told them i wanted just a 5k chip for the offroad rev box. as most street/stock motors will be in the 5k range. he told me sure here is your msd part#____ . so i say i can go to the store and order this. yep. he said. so i say thanks and hang up.

    go to the speed sho in town who price match summet/jegs and i have it neext day also. thay run the msd part# i gave them. no good. not in system. so i call msd right back up. diffrent guy on now. i told him the story he said well thats a msd internal only part# sorry you need to buy it from us only.

    so i go back home and place the order. 1 chip is 8 bucks. as the 5 chips in the kit were 90 bucks. go figure:what: :dunno: . 10-12 days later i finaly get the bill tag in the mail but no chip. 2 more days later i get the chip in the mail. almost 2 weeks later from order date. real fast shipping there.

    best is yet to come when i open the box up. THAY SENT THE WRONG CHIP:angry1: :angry1: :angry1: i waited 2 frigin weeks for the wrong chip. hell no . its 5k alright but not for the off road box. its a std 6 series white chip. the off road chips are molded in to a gm weather pack plug. big big diffrence.

    so when i got on the phone to them guess what ? customer support has left for the day sir. only tech line is here to answer the phones. please call back at 8am-5pm mountain time. thanks.

    well guess who is getting a phone call on tusday in the am. ! ! ! !

    if this was you what would you want to make it right. ?

    i am going to ask for a refund and a free chip that i asked for in the first place and i want it next day or second day at the latest. is that to much to ask for?
     
    Last edited: Apr 24, 2007
  2. thatK30guy

    thatK30guy 1 ton status Premium Member

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    Threaten them the BBB.
     
  3. CDA 455

    CDA 455 3/4 ton status

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    You're more patient than I would have been!

    Ask to speak to someone beyond the 'phone-picker-uppers'!

    Supervisor or such.

    Good luck!
     
  4. sweetk30

    sweetk30 professional hooker Premium Member

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    well today i got them on the phone. thay took care of me. new of road 5k pill . thay gave it to me the new one for free and keep the wrong one. will see how long it takes to get this one. :rolleyes: :rolleyes: :rolleyes:
     
  5. 4X4HIGH

    4X4HIGH 1 ton status Premium Member GMOTM Winner

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    It isn't free until they have refunded your original cost. You made no mention of them refunding you what you already paid them.
     
  6. CDA 455

    CDA 455 3/4 ton status

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    Keep us posted!
     
  7. sweetk30

    sweetk30 professional hooker Premium Member

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    well i got the chip/moduel last night. and it was the correct one finaly. well it took longer this time to get it i think than last time. i will be calling them to talk to a head customer service person. will keep you guys posted.
     
  8. sweetk30

    sweetk30 professional hooker Premium Member

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