Pissed off at Dell. I had a hard drive fail on a management machine last week. Gave the guy a slower replacement machine, took his and promised it back to him in 3 days, tops, since we have a next day service contract and I gave myself a buffer zone... So I get the replacement drive from Dell, install it, and decide to set up Windows XP instead of rolling off the old Windows 2000 image. I go for automated setup, turn my back and do something else. 30 seconds into it, I hear the scrape of death, and setup is whining. Reboot, do a drive diag before bothering with anything else, sure enuff, "Error code:7 - Failed". So I call Dell and tell them I refuse to accept an IBM replacement part. I go round for 2 hours between tech support and customer service, and finally, after a 20 minute hold, which was hung up, I said screw it, and will no longer recommend or rave about Dell service (this is one of many crappy cutsomer service situations lately, like they're sliding back down). So I'm pissed now, cause 5 days later, I get a drive I'm hoping will work, and it's a POS IBM, with a "Serviceable Used Part" sticker. B freaking S. I have less machines than I want because I spend my budget on quality product over quantity. We pay a lot of money for a service contract, too, I should not be getting a junk part that failed for someone else and got a performance degrading fix by the vendor (Dell) dumped back in my hands. And I sure as heck should not be getting a working replacement part several days after the first reported failure, and then a frigging runaround and zero cooperation when requesting an "equal" brand replacement. If I wanted sub-par quality and self service, walmart sells machines dirt cheap (without the BS of paying extra for an OS, too, since we have a corporate frigging licensing agreement). These junk units should have been recalled. I've replace dozens myself, including replacing dozens of the replacements, my counterparts in the city have replaced dozens, and guys in the company that I talk to across the country have also replaced dozens each, and all were shortly after the machines were first put in service. IBM must be glad they dumped drive manufacturing... Not to mention how dumb I look to this manager and sound like an excuse-maker with "They sent me a bad part, so it'll be a little longer". Cripes, I wonder now if it might be a worthwhile investment to buy a pallet of drives to replace these garbage drives before they go belly up. Quick turnaround and reliability are more important than waiting for Dell to get thier S*** back together and going through this kind of BS.