Tell him to take it to a different shop, there is no cluster shaft in an NV4500. If he tore all the gears up, he needs to try putting the right fluid in the transmission next time. It takes a special 75w80 synthetic lube that you can get from GM, Mopar, or Castrol, 80w90 is not good for them...
The transmissions are not that tough to overhaul yourself. I rebuilt mine replacing all but two gearsets, the mainshaft and input shaft, along with all the bearings / bushings / small parts for around $1500. If he is getting all that kind of stuff done, $1800 may not be that bad of a price.
That said, you can buy them off ebay for around $1200+shipping