I'm not going to say where I got them, I want to give them a chance to make it right. but I bought some recentered h1's I paid a little over a grand for the set. one or more studs on each wheel is stripped out. a few of the studs are welded to the rim (bird**** weld). there is a bubble pop in the weld on one of the rock rings. the powder coat is rubbed away from being shipped in a box unprotected. the centers seem like they are not cut out perfectly centered (about a 1/16" off) some of the studs were powdered coated, and I paid for these wheels up front and received them a little over two months latter...this is a company that does recentered wheels..... so far when I'm able to get in touch with them which seems to be not that easy, I am told they will send me freshly sand blasted studs to replace the stripped out ones.... I'm over it, I'd like to just get my money back...am I over reacting? I feel like I paid top dollar, I should get a product ready to go.... what do you think?
CK5
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do I have a right to be upset?
- Thread starter MJB774X
- Start date
Sounds like a wheel USA6X6 would sell. I would post pics on every forum. They know they sent you a junk product and they will keep doing it unless you call them out.
wheel
thats not the company....like I say I don't want to out them yet.. who knows what could be going on with them, I'll give them some time, but you better believe me I will post pics if I can't get in touch with them in the next couple of days. some would say that the studs and other things I'm pissed about aren't that big a deal, but when you pay over a grand for wheels, one would think they should be perfect and if not perfect at least ready to go
thats not the company....like I say I don't want to out them yet.. who knows what could be going on with them, I'll give them some time, but you better believe me I will post pics if I can't get in touch with them in the next couple of days. some would say that the studs and other things I'm pissed about aren't that big a deal, but when you pay over a grand for wheels, one would think they should be perfect and if not perfect at least ready to go
Damm right you should be pissed. To me, it seems every part is messed up. I would demand a refund. The problem is, were they shipped to you? If you paid top dollar for a product, it should be top notch. If they don't correct the problem, post the name and post pics. If they are a reputable company, they should fix it and make it right.
Sending studs only doesn't seem to fix all the mistakes.
Hope it all works out for you, but I would be pissed off, and if they didn't make it right, I would spread the word.
Sending studs only doesn't seem to fix all the mistakes.
Hope it all works out for you, but I would be pissed off, and if they didn't make it right, I would spread the word.
I know it is not USA6X6 because he went out of business for selling junk like you described.
gotblazers
1/2 ton status
I would be raining fire all over their world. At 9.50 an hour if i spend 1000 bucks on wheels these things better be focking FLAWLESS or i would out them to start and call them daily demanding my money back as well as e-mailing as well as involving authorities and the BBB if neccessary.
wheels
I couldn't get a good shot of the stripped out threads but here's some of the other stuff...please guys tell me if this isn't that big of a deal or not, I'm just pissed cause a 1000 bucks to me is a lot of dough
heres a stud that is welded
another one
powder coated stud unchased
bubble pop in weld...has me questioning the integrity of the rest of the welds
powder coat rubbed away. not too big of a deal... or is it?
I couldn't get a good shot of the stripped out threads but here's some of the other stuff...please guys tell me if this isn't that big of a deal or not, I'm just pissed cause a 1000 bucks to me is a lot of dough
heres a stud that is welded
another one
powder coated stud unchased
bubble pop in weld...has me questioning the integrity of the rest of the welds
powder coat rubbed away. not too big of a deal... or is it?
Does your camera have a MACRO button for close up pictures?
dirtygoat
1/2 ton status
I would take some good pics and post that all over the boards... With every bit of info you have... Phone numbers, e-mails, addy, the whole sha-bang...
To some guys $1000 is a drop in the bucket... To others, it's a nice chunk of coin to spend on parts... Either way, it doesn't matter... You paid for a product that isn't what it was supposed to be... I get pissed if I spend $5 at a fast food joint and they get the order wrong...
If they don't make it right, drag their asses threw the mud... At least it's less likely to happen to someone else later on...
To some guys $1000 is a drop in the bucket... To others, it's a nice chunk of coin to spend on parts... Either way, it doesn't matter... You paid for a product that isn't what it was supposed to be... I get pissed if I spend $5 at a fast food joint and they get the order wrong...
If they don't make it right, drag their asses threw the mud... At least it's less likely to happen to someone else later on...
supersize75k5
OrganDonorRacing.com
Id ask him how he usually does them,
The studs could have been that way from when he received them. Unless it was implied or you requested new studs I cant see your argument on this.
For my h1 wheels I have pulled the studs together and had a few loose on each set. The centers are new, however these were surplus parts that had field use and were serviced and taken apart who knows how many times.
I feel the same on the powder coat, I could be wrong but most wheels even new ones i have seen shipped in simple carboard boxes. Imagine he might have his own oven and its not a production quality set up/and or cheaper material. I know this to be true for a local shop I get parts from as I have personally got to use the machine while helping out for a sema project.
I am with you on the weld grip, it should have not left that way but realistically it could have been caused by crap on the wheel, crap on the wire ect.
Id take the studs but as a business owner I do not think its realistic for him to eat the whole job cost/shipping ect for all of it. If you can get him to send you the fresh studs and focus the disagreement on the weld I think he could come to your side of the fence.
Or a better Idea is ask him to call the one rim with a bad weld a spare for you and ship you out another to replace it.
Sounds like they got to busy and some quality control or refinement is needed to get back on track.
The studs could have been that way from when he received them. Unless it was implied or you requested new studs I cant see your argument on this.
For my h1 wheels I have pulled the studs together and had a few loose on each set. The centers are new, however these were surplus parts that had field use and were serviced and taken apart who knows how many times.
I feel the same on the powder coat, I could be wrong but most wheels even new ones i have seen shipped in simple carboard boxes. Imagine he might have his own oven and its not a production quality set up/and or cheaper material. I know this to be true for a local shop I get parts from as I have personally got to use the machine while helping out for a sema project.
I am with you on the weld grip, it should have not left that way but realistically it could have been caused by crap on the wheel, crap on the wire ect.
Id take the studs but as a business owner I do not think its realistic for him to eat the whole job cost/shipping ect for all of it. If you can get him to send you the fresh studs and focus the disagreement on the weld I think he could come to your side of the fence.
Or a better Idea is ask him to call the one rim with a bad weld a spare for you and ship you out another to replace it.
Sounds like they got to busy and some quality control or refinement is needed to get back on track.
dirtygoat
1/2 ton status
As a business owner, I would never ship out crap that wasn't up to the standard I would expect...
I don't fab stuff for a living, but I was a contractor for years... My customers expect quality work from me that they can't do themselves...
If there was an issue with the wheels when the seller got them, it should have been put in the blem pile... Then sold with other blems as a stock surplus set... For custom stuff like this guy bought, the seller should have cherry picked the rims...
That's just me though...
cookie cutter fast made and shipped crap by the looks of it. 
Seriously at $250 each, they should not have the flaws they do. The company should either take them all back and give you another set, or give you a refund of a certain percentage that would be good for you. Like supersize said maybe send you a new rim and have one as a spare at no cost.
If the rim was correctly baked, should it rub off that easily in the box ?
Why wouldnt the company wrap them atleast ?
Good luck, and definately throw them under the bus is they do not work with you and fix this.
If the rim was correctly baked, should it rub off that easily in the box ?
Why wouldnt the company wrap them atleast ?
Good luck, and definately throw them under the bus is they do not work with you and fix this.
My guess is that your vendor didn't weld the studs in - someone in the armed forces did. Stud problems are a fact of life with used Hummer wheels. Sometimes they break or strip. Did the vendor give any indication of whether or not studs would be inspected and/or replaced? If that stud goes bad later, it seems like a hassle to grind off the weld to replace it, but you are going to break the finish even with a non-welded stud. It's always a good idea to have spare studs and nuts on hand.
As for the centers not being on-center...that is ridiculous! Can you measure them as off-center or welded in crooked? If so, they must be replaced or refunded - no question. You aren't going to get a perfectly true wheel with a recentered H1, but there's no reason it can't be close enough. A trashed wheel should never even get cut. I know that TrailWorthy Fab has a setup to check the runout/trueness of wheels. I thought they said every wheel is checked to some tolerance after welding.
As for the centers not being on-center...that is ridiculous! Can you measure them as off-center or welded in crooked? If so, they must be replaced or refunded - no question. You aren't going to get a perfectly true wheel with a recentered H1, but there's no reason it can't be close enough. A trashed wheel should never even get cut. I know that TrailWorthy Fab has a setup to check the runout/trueness of wheels. I thought they said every wheel is checked to some tolerance after welding.
evolve991
Resident Problem Child
Damned Right you should be pissed!!! A grand is alot of money whether you make 6 figures or scrape by on crumbs. The product should be as close to perfect as possible. They shipped it,they had to put hands on to do that,they knew what it looked like. You gave them a chance to make it right and they offered you a thinly hidden "Go F Yourself" I'd be posting pics and thier info on every site I could click on if I were you.
I have personally recentered a couple sets of these.
As far as the stud being welded, it was probably done by the military, I have seen it before on stock wheels with the tires still on em.
As far as the powercoating, I would certainly be perturbed about that one. The rubbed off stuff. I have gotten other parts that were powercoated and I have almost always had to chase the threads.
The welds look pretty good overall other than just that one spot, so I wouldn't be worried about the integrity of the wheels
So have you reached the company and gotten any further with this?
As far as the stud being welded, it was probably done by the military, I have seen it before on stock wheels with the tires still on em.
As far as the powercoating, I would certainly be perturbed about that one. The rubbed off stuff. I have gotten other parts that were powercoated and I have almost always had to chase the threads.
The welds look pretty good overall other than just that one spot, so I wouldn't be worried about the integrity of the wheels
So have you reached the company and gotten any further with this?
scottsdale86
1/2 ton status
If you are OK with work sent out that isnt done right the first time or lack of quality control give me your business info so I can NEVER get anything done by your company.
Shody work is shody work no matter how you spin it.
supersize75k5
OrganDonorRacing.com
If you are OK with work sent out that isnt done right the first time or lack of quality control give me your business info so I can NEVER get anything done by your company.
Shody work is shody work no matter how you spin it.
- I cetainly am not saying it is ok, and I am not ok with shody work.
"Sounds like they got to busy and some quality control or refinement is needed to get back on track.."
I do however realize mistakes happen and its how they respond/react that matters. This is a used wheel not a factory new prroduction piece any time you have a human involved and used parts mistakes can be a byproduct.
I make mistakes, venders I work with make mistakes, some of them have been huge but I also see it for what it is and I try to be reasonable when working out a problem no matter which end of the stick I am on.
-shawn
