Bad Review (Offroad LTD)
Thanks guys I'll look into those diff covers.
Well, unfortunately I have to leave my first bad review of any company that has had a hand in the parts for this truck. I was kind enough not to mention it until now in order to give them a chance to make good on the issue, but it seems they've declined.
On my hunting trip, the jack carrier on the rear bumper from OffroadLTD broke (you can actually see the jack sitting on my hitch cargo carrier in the rainbow pic). It broke on the trail up, left several scratches and good size dents in my tailgate along with scratching my softtop (and obviously the bumper itself). The base of the carrier at least kept the jack on the bumper, but the top support broke and allowed it to swing around. In one of the pictures, you can even tell the support is bent.
Looking at the two pieces, you can see where there is powdercoating (about a third the length of the piece) on what should've been unexposed metal. So obviously, it was at the powdercoaters (theirs) it had a flaw. My theory is it was a bad piece of metal and going down the dirt road I live on combined with this last trip was enough to help that spread until it finally failed. My friend, who builds volkswagons in his spare time, suggested maybe the metal was overheated or stressed during welding and that made it a little brittle (it did break along that weld). A fabrication shop owner took a look at the two pieces and suggested it was just a completely unsatisfactory piece of metal and a bad support design.
So I politely emailed Offroad LTD with the situation, explaining the whole thing, suggesting they could send me some tube mounts so I could remount the jack to my front bumper, and anything they thought was fair for the additional damage.The support staff at OffroadLTD (who had been great the whole time) quickly forwarded my email to the president of the company, who then took about a month to reply (and I had to call him to get him to). He did take time to review my emails, which I appreciate, but then responded with a borderline offensive email. For instance, in response to the idea that the metal could've been made brittle and consequently cracked by an overheat during welding, he said "Welding does not initiate or cause cracks. If that were the case nothing could ever be welded together." There were several other comments along those lines. At one point, he suggested if it failed like I said it did, I should've heard it hitting the tailgate. My truck doesn't have much insulation, was going up a steep grade with loud pipes, and had hunting gear bouncing around in the back, so I think it's plausible I didn't hear it.
In the end, despite my photos and testimony, he concluded "it is clearly not a production issue and I fail to find any compelling evidence that it is a material failure on it's own but it rather suggest some other factor may have caused the breakage of the strap from the tire carrier proper."
I responded with an email restating a several points, it's been a business day and a half, and I haven't heard anything or gotten a phone call. I spent $2300 with their company, the bumper failed for no good reason at all (you guys know this truck is 99% highway miles), damaged my truck, and they wouldn't even send me some $60 jack mounts to make it right.
That will end my business with OffroadLTD. I recommend you don't give them yours and take it to one of the numerous other places out there instead. My offroad design front bumper has had zero issues, and I imagine if it did they'd make quick good on it!
