We bought this house 2 years ago and found it was serviced by a different utility company. No biggie right? A month or so ago I see one of the bills laying there (wife pays all the bills) and I'm bored and start looking at it and realize, holy chit, no gas being billed. I call GV Rural and ask and they say, hey we only provide electrical...... We have gas heat and hot water. So I start shatting bricks, 2 years of accumulated gas bills somewhere out there waiting to bite me in the arse. I call and leave a message with Excel for someone to pull their heads out and figure out why I haven't been billed. They finally called back today and my wife answers and tells them that not only do we have copies of the paperwork we filled out at closing switching the utilities into our name(which, granted means we should have also noticed then), but that she's pissed that we're now gonna have this big lump sum due, and wants to know how much we owe. The Excel lady apologizes and says they thought the house was vacant (? but still using loads of gas?) and says we owe them $1980 Wifey goes into hagglelicious mode and has her down to $1100 in about five minutes, she comes out of her office ten minutes later with a big grin on her face....... $500, spread over the next 12 months on our new bill with no interest or penalties and an apology from Excel. Damn I love this woman.