royjones
Trucker upper
wow
Ive had the greaseable bolts since 2004. and not had any trouble with them
Ive had the greaseable bolts since 2004. and not had any trouble with them
CK5
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ORD Shackle grease bolt problem
- Thread starter scottjkj1
- Start date
Westech
Newbie
I have had zerks in Moog front end parts missing, not drilled, stripped out, broken, stuck and wont take grease.. look zerks are cheap little peaces of crap. Its a bad design all around but what else do we have? Just change out the bolts or tap it and move on. I would not slam a Company just because you had a little problem. I have had bad customer service and a place and the next day it was the best I have ever seen. from what I have found out over 15 years Master ASE..... your on your own. Do the best with what you have but the place that pisses you off one day might be the place who saves your butt the next. Thats my 2.5 cents
Last edited:
GRINCH
1/2 ton status
Just took my leaf springs off mine.. Been on there since 2001. All zerks are intact and the bolts came right out!!
royjones
Trucker upper
OH no,s I cant get one of my greasable bolts to take grease I think I will just
wait for it
go get a beer an try again later
wait for it
go get a beer an try again later
YZEATER
1/2 ton status
ya try again in 7 months.
bigredblazer
1/2 ton status
Just to let everyone know, we have been short staffed here for a long time. I have been checking this board daily since I started, so if you have issues, or questions please post them up. Otherwise give us a call, and we would be more than happy to help you out. Thanks.
Jon @ ORD
Jon @ ORD
Fellas, Customer service is usually more important than any savings in price or higher quality product. Especially, when there are other vendors out there with similar products. I know this to be true for the most part, I am a sales rep, and I am not always the lowest price guy around but I do my best to service the customer as well as I can and that usually keeps the bottom feeders (lowest price guys) at bay.
And if a company knows that there is a potential issue with a produce (pressed on zerk; or whatever) then a solution is to help remedy the problem as ORD did but to also look at fixing the problem with a more permanent solution such as selling them as threaded zerks. If the OP would have had a pleasent experience with customer service there is a possibility that the OP would have bought many $100 of dollars in other parts from ORD. Now that possibility may be lost forever. I'm not bashing any one company but this holds true for any business in any industry. Especially the small business segments. Generally small business live on great customer service because they typically can't compete with the pricing of the Home Depots of the world. Just my experienced $.02
And if a company knows that there is a potential issue with a produce (pressed on zerk; or whatever) then a solution is to help remedy the problem as ORD did but to also look at fixing the problem with a more permanent solution such as selling them as threaded zerks. If the OP would have had a pleasent experience with customer service there is a possibility that the OP would have bought many $100 of dollars in other parts from ORD. Now that possibility may be lost forever. I'm not bashing any one company but this holds true for any business in any industry. Especially the small business segments. Generally small business live on great customer service because they typically can't compete with the pricing of the Home Depots of the world. Just my experienced $.02
Hit the nail on the head here, I spend milions at work every year probably in the ballpark of $100 mill. and these types of sales reps are the ones that get my business. Attention to detail and following up with my needs is #1, quality second, and price is third....you get what you pay for esp. in my industry. Treat me poorly or ignore me and you lose my business.
As for the comments on phone calls...An email is a whole lot easier to answer and this is almost the year 2010. A business that can't or won't answer customer emails is bound to fail!! I still have some suppliers that refuse to quote me via email...they are only asked once
Some things are easy enough to answer on an email, others, not so much. I've started replying to messages and quit and replied "you better just call".
Regardless, we should be able to make much better use of this forum now with some extra sales help.
We've looked at lots of ideas for the shackle bolts, they're typically not a big problem but we have had batches that pull out easier. We typically offer to send zerks if necessary and sometimes bolts if necessary too. A really good approach might be to just use a grease needle since that'll keep the gun from pulling the zerk out.
Screw in zerks are an option but kind of an expensive one. We may offer them as an upgrade kit. Maybe we'll just push in a grease button so you have to use a needle, then they can't come out.
Also, if they won't take grease, rotate the bolt 180 degrees and try again, that'll usually uncover the holes if they pinch shut.
Regardless, we should be able to make much better use of this forum now with some extra sales help.
We've looked at lots of ideas for the shackle bolts, they're typically not a big problem but we have had batches that pull out easier. We typically offer to send zerks if necessary and sometimes bolts if necessary too. A really good approach might be to just use a grease needle since that'll keep the gun from pulling the zerk out.
Screw in zerks are an option but kind of an expensive one. We may offer them as an upgrade kit. Maybe we'll just push in a grease button so you have to use a needle, then they can't come out.
Also, if they won't take grease, rotate the bolt 180 degrees and try again, that'll usually uncover the holes if they pinch shut.
