So I\'m on vacation... ...and I'm sitting on the phone for 25 minutes now helping one of our "Mission Critical" people figure out how to use an emergency loaner laptop to run a massive application that will need to be run [if] we go to war (over dial-up). I'm going to f-ing kill her in a minute. Some new classics: Her: "This flat pad thing is the mouse? Oh wow. Now how do I click something?" Me: "Use the buttons right below your finger." One line that is now going in my classics list; "Ok, I got the cursor in the password box, what do I do?" My response: "Ummm, type your password and hit ok." Her: "OK, when I hit ok, do I use the left mouse button or the right one?" Now she's writing down "Press control alt delete to logon." She's WRITING IT DOWN!!!! WTF, IT COMES UP FOR YOU ON SCREEN!!!! This is supposed to be vacation dangit!!