Attention Husky tool owners

[bdozeraz]

If you own husky tools they are only guaranteed if you retain the original receipt. I tried to exchange a husky ratchet at Home Depot and they would not do it with out the original receipt. They told me the tools were guaranteed by the manufacturer not them. I called Husky tools customer service and they also told me under the conditions of the warantee I must have the original receipt. They said I could ship it to them and they would repair it at there discretion and may or may not charge me, plus I had to pay for shipping. I told them I am going to throw it in the trash and go to Sears and buy a replacement because Sears honors their warrantee.

Brent

 

[steve_kibbe]

Good to know, now I need to find/keep track of my reciepts.

 

[90blzr]

Strange...I had two deep sockets that split up the side. I went to home depot, they said I had to go through Husky. I called them up, told them part number off of the sockets and they said okay, they will go out today They didnt want proof or my old sockets or anything

Few days later, I had two brand new sockets, no questions asked, no receipts, no shipping, etc.

Guess I got lucky

 

[mxfireman]

Thats why I always by either craftsman or matco.

 

[RootBreaker]

Thats why I always by either craftsman or matco.

chaa craftsman.. I feel like a thief after walking out of there....

walk in.. put dirty broken tool next to a clean shiney one.... line them up..... they take the crappy broken ones and give me perdy shiney new tools

 

[cbbr]

THat sucks. Its good to know, but if anything breaks I don't have any reciepts. Home Depot is about 2 miles from my house so I end up there by default. i have a bucket of stuff to bring back to sears right now.

 

[mxfireman]

Although it seems to me the ratchets they are making now are junk. I have a ratchet that belonged to my dad that just feels like its better quality than some of the newer ones. But it's lifetime warranty and no reciept

Side not:I heard that Home Depot owns Rigid and all of the rigid line now has a life time warranty too.

 

[cbbr]

Yep, I agree on the ratchets. I hate to bring the old ones back. I have had 2 go bad in the last year or so.

 

[mxfireman]

When I took my dads back they just replace the insides of it don't give it up the repaired it right there took 5 min.

 

[1985_K5_Silverado]

Yep, I agree on the ratchets. I hate to bring the old ones back. I have had 2 go bad in the last year or so.

Agreed on the ratchets, although the local Sears replaces any broken Craftsman tool with a smile, the base ratchets are kind of junky these days. I replaced my standard craftsman ratchets with a set of 1/4, /3/8, and 1/2 craftsman pro full polish ($60 for the set of three), and haven't broke one yet. I suspect that they have that #44803 ratchet set so people can upgrade the weakest link in the craftsman socket sets...

Snap-on or Mac they aren't, but neither is the price in the same zip code.

 

[big83chevy4x4]

i have a husky ratchet, ive taken it in once and the lady wanted a receipt, which i didn't have. then the manager comes over looks at it and says to get another one. ive gotten a few more replaced since then with no reciepts. the last time i went in and Home depot doesn't stock my ratched anymore, so they gave my the number to husky and it went to stanley tools. sent one to me and told me to threw the old one away.

 

[mo]

the lady tried to give me some crap about going through husky and all that when i broke a ratchet. didn't say anything about a reciept though. I walked over to the tool section, grabbed one off the shelf, walked back over and showed her the package: it said right on there to just bring it back to any home depot and get a replacement. so she gave it to me, but wasn't happy about it...

 

[big83chevy4x4]

my ratch they no longer carried anymore seperately, you can get it in a kit. thats why i had to go threw husky. i went to two different stores and neither carried it.

 

[yellowK20]

I was told Dewalt makes Rigid for home depot

 

[surpip]

hummmmm dont know about that^ they look compleatly different



but as far as the ratchets, tools etc. you make a stink if the return person is dumb, you will get your tools.

 

[yellowK20]

yeah they do look diferent . That's just what a freind of mine who works there told me I have a Rigid Screw Gun it works great

 

[divorced]

.



http://huskytools.com/husky/faq.html

What does the Husky Lifetime Warranty cover?
The Husky Lifetime Warranty guarantees your product against defects in material and workmanship. If a product is defective, Husky will replace it free of charge. Simply return the product to any The Home Depot store. The Husky Lifetime Warranty applies to all hand tools and mechanics tools.

Other Husky products, including truck boxes, air compressors, soft-sided storage, tool box accessories, spot lights, pressure washers, jacks/jack stands, power inverters/chargers and tie downs, feature warranties that are comparable to those of other manufacturers.

For specific details about our warranties, see the product packaging.

 

[mofugly13]

I remember when Husky first came along at Home Depot, they had a wooden 'coffin' with a plexiglass top, full of broken Craftsman, Snap-on, etc. tools. There was a sign that they would take any broken 'lifetime warranteed' tool, whatever brand, and exchange it for a Husky. Guess those days are over. I have no idea why someone would trade in a Snap-on for a Husky.

 

[bdozeraz]

I remember when Husky first came along at Home Depot, they had a wooden 'coffin' with a plexiglass top, full of broken Craftsman, Snap-on, etc. tools. There was a sign that they would take any broken 'lifetime warranteed' tool, whatever brand, and exchange it for a Husky. Guess those days are over. I have no idea why someone would trade in a Snap-on for a Husky.

Thats what I told the person at home depot and when I called Husky customer service. I said you guys were trying to compete with craftsman and claiming you have the same warrentee but they still insisted I had to have a reciept under the terms of the warrentee.

Just the fact that I had to try and argue about it is enough for me to go back to craftsman. I am not going to give them my business if they are going to hassle me.

Brent

 

[botboy]

Snap-on or Mac they aren't, but neither is the price in the same zip code.

I think matco & gear ratchet have the best ratio of cost-to-returns as far as ratchets go (I really like the gearratchet set for doing serp. belts, cuts my time in a third doing a lot of them). I more or less gave up craftsman ratchets after breaking 4 flex-head 3/8" drive ratchets within a month (all without resorting to a breaker bar, and I only weigh about 150 lbs).

I like snap-on ratchets, and for some items they are the only way to go (I couldn't live or wrench without my snappy rapid ratchet and swivel 3/8"). Unfortunately in my area the snap-on rep is a dickhead and really tries to drive the screw hard (wednesday I tried to get a locking 1/2" drive long handle ratchet - something I naively expected him to have on the truck - and he told me it would be 5 weeks before I could get it WTF?) sometimes he needs reminding that snap-on isn't the only tool truck that comes to the shop I work at.