My matco guy keeps saying that snap on is made by the same company that makes harbor freight stuff...

I had a guy tell me the other day that the Chinese government makes Harbor Freights tools... They came over here and bought from all the major brands, then went back and tortured tested everything. Then made tools that are BETTER and 1/4 the price, just to undercut the American economy... I patted my waist for my .45 and nodded my head.
I bought about $6k worth of Craftsman and IR tools when I started in the business. I think that was a mistake. During my time I spent a lot of money slowly replacing the Craftsman stuff that I found to be inadequate. In the end I probably spent more, and still had a ton of Craftsman stuff I have yet to use to this day. Though I was known for having that odd ball crap that no one else did. Like tappet wrenches, and random 12 pt sockets even in SAE. So every once in a while someone would ask for something that I just happened to have.
Whats my suggestion? I don't know. Ha. Are you in a tech school? If so, GET THE DISCOUNT! I can never tell guys that enough. The deep discounts that students can get while in school are ridiculous and awesome. Unfortunately most can't take full advantage of it. Hurts me on the truck, but its just too beneficial to you as a tech for me to say otherwise.
As for warranty. I will and do warranty Matco stuff for anyone and everyone. Had random folks jump on the truck to get something taken care of. Its part of the job. If you have a $0 balance and someone tells you they don't want to warranty something, tell them its guaranteed. If they insist on being a dick, threaten to call their District Manager. It isn't a nice way of doing things ,and the guy won't be happy with you, but he should be serving the customer better.
And lastly, as for the store location thing, call your tool guy. I've made plenty of special trips to take care of a broken tool or an emergency need for a customer and I've only been around a few months. Guys just have to call. Sitting with a broken tool and bitching about it to the other techs doesn't get it fixed. Now with the $0 balance thing. I may be less inclined to make an extra special or extra fast trip for a guy in that situation. Depends on my mood.