craftsman warranty

[gmc4cw]

I went wheeling this weekend and someone got my panties in a bunch when they told me that craftsman was no longer honoring their warranty. I did some research and found out that they have not changed their warranty, just that the way they handle returns is being modified. I could always walk into any Sears store and hand them a tool that was worn out, usually a 3/8 ratchet. They would simply hand me a rebuilt one from under the counter or get a new one out of the tool cabinets.

Apparently the warranty is so short and simple that it is open to interpretation. There is nothing requiring them to simply hand you a new tool. There is also no stated time frame for replacement.

Here is a link to a good write up I found on the subject.

http://toolmonger.com/2006/08/08/a-quick-comment-on-the-craftsman-lifetime-warranty/

 

[Leper]

This has been discussed here before. I swapped a ratchet out a week or so ago with no problem.

 

[gmc4cw]

This has been discussed here before. I swapped a ratchet out a week or so ago with no problem.

I dumb. didn't realize this was a Repost.

was it discussed in the tool shed or elsewhere?

 

[RockinChevy]

Repost or not, I had trouble replacing my Craftsman air chisel (or hammer), 1/2" air impact and die grinder after they quit on me last Thanksgiving... they needed the receipt though I bought them from that same store. I bought the darn tools like 2 years ago and I'm sure the receipt is all faded and illegible. They told me, no receipt, buy a new tool. For as much as I paid for the pricey stuff, I'd expect a bit more courtesy. I think their warranties are bogus. Screw 'em, I went to Harbor Freight instead, both companies have their tools made in China.

Anyways, those who had tools replaced with no questions asked are darn lucky.

 

[dhcomp]

hand tool warranty and air/power tool warranty is totally different

 

[SCOOBYDANNN]

wrenches, sockets, pliers, screwdrivers, (hand tools) are lifetime no reciept. anything electrical, air powered, hydraulic etc is only 1 year with reciept--unless you bought the extended warranty offered on some tools. but you still need reciept.

 

[RockinChevy]

wrenches, sockets, pliers, screwdrivers, (hand tools) are lifetime no reciept. anything electrical, air powered, hydraulic etc is only 1 year with reciept--unless you bought the extended warranty offered on some tools. but you still need reciept.

ahh okay.. that clears it all up now. thanks!