I recently ordered a Warn M12000 from Sportztrailers (because of the good price and positive feedback on ebay) and I'm happy to say that it got here in 2 business days. I know someone on this board had problems with them a few months back, and I ordered from them before searching the board. Well, I placed the order and a day later thought I'd run a search here. I sure wasn't impressed with the response in that thread from the company, and although I was worried after reading that post, the winch got in later that day. I haven't hooked it up yet, but so far I'm impressed with their service (cheap and fast). On this deal at least. Just thought I'd post my experience.