Re: Got the wrong winch......company rant
You know, it's kind of humorous really.
With the original posts, things are not looking good, but we all know that problems happen in these deals. Especially with shipping, or an remote order through a middle man filled wrong. It happens… And the initial contact resulting in less than stellar customer service… yeah, sometimes you get a jerk on the phone. Maybe they just got off the phone with a jerk (I could not work with the public, I would kill someone and spend the rest of my life in jail), or they had a bad day, their wife left them (or didn’t! /forums/images/graemlins/eek.gif), or whatever. I think most of us take that kind of feedback as a bit of a precaution, but at the end of the day, a single bad feedback probably is not going to have a huge effect on purchasing decisions in the months to come as long as no more red flags surface, depending on the details of course...
On the other hand, that single pathetic, irrational, and childish tirade has cemented this company in all our minds as the worst possible company to deal with. Their own post has done more harm to them than 10 negative responses from customers. Any sane person operating a business surely would have to come back and apologize for that public outburst and personal attack on his wife. But even if they do, the majority will still continue to see it as a CYA attempt and the damage will be pretty much irreparable without a HUGE effort. And I can’t see that kind of effort expended by a company that obviously has consistently rotten custom relations considering the tone and content of their tirade. It pretty much backs up all the previous accusations as 100% on target, if not understated.
No grain of salt necessary here. We’ve heard from both parties; and it appears likely that the company did, in fact, treat its customers every bit as badly as was represented, if not WORSE!
