Are you sure he has vacuum lines? My 89 jimmy has cables on the HVAC. I have to reach under the dash and pull on the cable after I slide the selector switch to get the blend door to close all the way from dash vents to the heater floor vent.There are vacuum lines behind the dash that open/close different "doors" of the heating/cooling system and i'll bet one either came off or cracked and isn't allowing the door actuator to function any longer.