Classic tail of customer complaint VS mechanic understanding.
1. Does it turn over with the starter motor?
2. If so, quickly or slowly?
3. If not, check battery connections, and Battery charge state.
4. If it does turn over, quickly, does it for sure have fuel getting into the throttle bore?
5. If it for sure checks out all of the above, then verify it has spark. pull a spark plug wire, insert a small phillips screwdriver, and have some one crank the engine over while holding screwdriver about 1/8 inch away from engine block, watch for blue/yellow spark.
6. if it has all the above, and still wont start, then possibly flooded. hold throttle wide open and crank engine until it fires up completely and rev to about 3K rpm until flooding problem is burned out.
These are the basics, which I hate to say it, burn even us old mechanics from time to time. always go back to basics, it will save you every time.