Ok just got the replacement brackets. Here is the last email to him and response. I gotta say, I dont think I would have new brackets if it wasnt for the huge influence these forums have. Im a little pissed at his attitude, But at least he did the right thing and sent out replacement brackets that were obviously underbuilt for this application.
I want to say thank you again for sending the replacement brackets. It really speaks volumes about your company and customer service. Do you have an idea or tracking number of when I can expect them? I need to arrange it to where I can schedule to install the new brackets.
I have posted your response about sending out the new brackets on both forums and it has went over well. There are alot of people giving you kudo's for standing behind this.
The parts shipped on the 16th, tracking number from UPS ...... Justin, I have to be quite honest when I say this. It is not fair to the rest of the public that you should get free parts under a warranty that you never payed for, I am sure you would agree. Sending these parts to you was my personal decision. I do not think it was fair to post all this on these forums for everyone to take cheap shots at Fabtech, and I did not see one comment about why anyone should get something for free when they never purchased the product. Fabtech is well known in the industry for having good product and the best customer service around, try doing this any other manufacture and you would have received nothing and probably no response on the e-mail. Anyways, hope these parts get you back on the road and in the future you would consider Fabtech as your choice in suspension.
Take care
Armen Mosikian
Tech Manager
Here are pictures of the rplacement brackets, same exact design. So here are some pictures and lets see what we can come up with for some re-inforcement to prevent this from happining again