PANCAKE
1/2 ton status
Sorry I just need to rant!!!
I placed an order with Motion Off Road
on 5/17/2011 for a set of alignment shims for a Dana 44. The web site did not say anything about the item being out of stock or on backorder. I called on Friday the 5/27/2011 to check the status of the order and was told that they were waiting for the manufacture to send the shims. I was told to call back in a week. I called back this morning and was told that Motion Off Road was waiting for the order from the manufacture still (they have not been shipped by the manufacturer). I asked to cancel the order because I needed the part sooner. The lady said ok but I would have to pay a 30% restocking fee!! This upset me a little!! They don’t have the part, they don’t have to re-stock it, and 30% WTF!!!. I said fine take my $12.00 and refund me the rest. She said that they do not refund my card but will give me a store credit. I said no way I want the money refunded because I NEVER plan on doing business with them again!! After talking with a “supervisor” she said that she could only offer a store credit!!! So I told her not to cancel my order and send the shims when they come in. I would rather sell the shims for whatever I could get that to lose all my money (I would not shop there even if I did have the credit)!!This is a total BS policy!! I could see if they sent the part, or the part was on their shelf and they had to “re stock” it but they did not have the part. And to only offer store credit!! TOTAL BS!!
I am just giving people a heads up on the kind of service you can expect from the assholes at Motion Off Road
!!!
