My $.02 about ORD

[mrk5]

My thought is that a new rule should be instated. All threads bashing vendors, in particular those who are a paying vendors helping to support the site, should be deleted!

I mean really anyone could come here to the Garage and spew some crazy-arse story. Hell, even a competitor with low morals. Most times things get totally out of hand before the vendor has an opportunity to defend themselves; damage is already done!

Or it would be better for them to spend the days keeping an eye on the Garage in case of a complaint post. Instead of working to get the orders out.

 

[supersize75k5]

i think people should have a right to post...i also feel and it happended here that the other users can see it for what it is...


a well respected vender who supports out hobby/drug

a low post non member who has a complaint


i still encourage and think peaple should voice concern, it just needs to be done in a tastefull mannor and using the proper channels before any public bashing..

 

[JK5]

I placed an order last friday for a crossover steering set-up for my 60. They told me a week to ship, so it would be here today.Awesome. Told the secretary I'd call on Sat to confirm a card #.She said they usually don't do orders on Sat, but she was going to be in. Cool. So I call on Sat and get to talk to Mr.watson himself. Obviously I caught him on a bad day because about 5 mins into the phone call he hung up on me. Not 10 mins later he calls back very apologetic and confirms the order, he said they were waiting for a UPS shipment so it should go out monday.Fine. I call tuesday afternoon to see if it's shipped, not yet, call me back a couple hours later to tell me it's shipped.Fine. While on the phone asked them for a tracking #,no problem i'll email it to you.Great. No email stiil today,after sending them a email yesterday requesting my tracking #.Bummer. I love their products, and I understand they're busy right now. I guess I'm one of the unlucky ones. No parts and still waiting to here anything.

LOL....I woulda hung-up on you too...Steve.

I'm sure being a week before Easter...he has many orders to ship.
Give'm some time.

As far as bad luck goes...Nah!!!
I have the worst luck of anyone here...
Once they shipped me 12 bushings...insted of the 6 I ordered.
Stephen was quick to act, credited my card before he received the bushings back from me. Great customer service!!!

They shipped my parts to an old address...once too.

Hangin there...in time...you'll be able to follow both of my rigs.

On anouther note..
It doesn't seem like he's bashing the vendor at all...
I think he just needs us to tell him....
"It's ok...he'll make you happy."

 

[mollyman]

I gotta say that I order something from ORD for the first time a couple of weeks ago and they were great. I will use them again and would (and have) recomend them to my friends.

 

[JK5]

I gotta say that I order something from ORD for the first time a couple of weeks ago and they were great. I will use them again and would (and have) recomend them to my friends.

Yep...I recommended ORD to Steve....and many others.

 

[southernspeed]

i think people should have a right to post...i also feel and it happended here that the other users can see it for what it is...


..

Post yes, but in the Vendor feedback forum so Vendors get a chance to see it without spending precious time looking in all the other forums as MrK5 says.
It's also where we should look if we want to decide whether to use a particular vendor or not.

 

[Big Blzn]

i think people should have a right to post...i also feel and it happended here that the other users can see it for what it is...


a well respected vender who supports out hobby/drug

a low post non member who has a complaint


i still encourage and think peaple should voice concern, it just needs to be done in a tastefull mannor and using the proper channels before any public bashing..

Supersize; No one on this site has a right to post. You should have to pay your membership fee and then you have the privilege to post your questions, comments and concerns. Quite frankly, like another member said there should be a seperate section to post bitches and grips about products, vendors or even other members when necessary. Most of all, I don't think there should be access to this site at all unless you are a paying member. Maybe have a one week free trial but that's it. Too many people will happily spend thousands of dollars a year on their toys (blazers) but won't pony up for a $25 MEMBERSHIP FEE for the privilege to seek guidance???? Think how much bullsh!t like this would not be aired here if it were members only. And yes, sh!t happens and when it does it needs to be varifiable as to not lay blame to a particular person or vendor unless it is absolutley true.

 

[Stephen]

We all appreciate the good words, thanks!
Unfortunately we have more work to do since I'd rather have everyone happy.

There are some details to keep in mind that are facts of everyday life now:
Emails get messed up easily. One typo in the address and it's gone, one spam filter doesn't like it and it's gone, sometimes we just screw up and.....it's gone. Email is really cool but not 100% reliable.
Phone calls get messed up easily too. Miss the volume button and hit the one next to it and the call's gone. Walk out of range on a wireless, call's gone. We don't need to say much about cell phones, "can you hear me now" is an everyday event.
We are a relatively small business in the middle of the busiest time of year and take care of a LOT of non-normal specialty parts and services. We're glad to know it's appreciated and we're glad to hear it's a valued service. It may require a little time to get your special widget figured out but we're working on it. We're trying to incorporate the good stuff about bigger businesses like instant tracking, no hold time, the right information available right away, etc while keeping the small time feel of remembering customers and their projects, being willing to do really oddball special parts, passing out info nobody else seems to know, and on and on.
I'm not defending anything about this deal, these are things that we see every day, typically many times per day.

Thanks again for the attaboys, we really do appreciate it.
SW

 

[ou8mud2]

people can't read

I wasn't bashing ORD. Just venting frustration is all. So to all of you who jumped my sh!t, F*#@ YOU!

 

[chalet2506]

I wasn't bashing ORD. Just venting frustration is all. So to all of you who jumped my sh!t, F*#@ YOU!

And I believe that will about wrap this one up.

 

[5280k5]

Can't even begin to describe the good service I've had with ORD. Talked with Stephen again today about my death wobble problem and even with the
craziness of EJS coming up, he still spent almost 20 minutes talking tech with me & I wasn't even placing an order. To me that's as good as customer service gets



Just my $.02

 

[W7NB]

And I believe that will about wrap this one up.

Yeah, enough of this thread except for one question. This Easter Jeep Safari Thing everybody is talking about - is that when we get to go to Moab and hunt jeeps?

 

[MuddinManny]

This one needs to be locked down. CK5 is a priviledge we all have because the powers to be put it there for us to have. It isn't a right. They can shut it down immediately and we'd all be a thing of the past. I don't feel that it is unreasonable to post about a situation, whether positive or negative, as long as personal feelings aren't interjected and that's where the problem begins. If you want to go personal, then do it in such a way that explains your emotions and ask for opinions on your position. A 3rd party view not directly involved can often see a glitch the two battling parties can't.

ORD has an overall good reputation. Yes, you catch people on bad days, and yes, they do wrong things. Okay, work it out. Be the bigger man. If they don't get any more of your money than that's your business. But meaningless bantor damages a company for no good reason. Is it just me or has this place both garage and lounge gotten hostile lately, and anger management needed? I think so. Time to go out and MUD, ROCK or whatever get's you off to blow some steam!

I got a headache...

Manny

 

[miniwally]

I wasn't bashing ORD. Just venting frustration is all. So to all of you who jumped my sh!t, F*#@ YOU!

I think that proves my point nicely. Thanks for playing

 

[Can Can]

Buh-bye. Feel free to come back when you can play nice.

It looks like it's time to pull out my magic key and lock this one up.