Do you think the company should do more to fix the problem or is he SOL?
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This is a long story, but it needs to be told. I ordered a hideaway turbo header, efi manifolds and fuel rails from ******* via the internet. I put in the wrong credit card number, off by one digit, my fault. They never called or emailed me so a week later I called asking if it shipped. They told me it was declined so I had them change my credit card number and complete the order. It didn't ship for 8 days, and when it finally showed up on my doorstep there were two boxes. One of the boxes was on a totally different invoice I didn't order and it was charged to my account, $82.54. I had made a quote for these parts in december, but never ordered them. They must have been ordered at the same time as the other parts accidentally. The $82.54 overdrew my checking account and fee after fee began to pile up. $28 per day plus $1.75 more for everything else I bought afterwards. I talked to ***** and they said I could ship back the parts but the wouldn't pay any bank fees. I talked to my bank, Key Bank, and they said it was ******* responsibility. My banker got on the phone and talked to Marieanne(sp?) and then her supervisor Susy. They started saying there was no way of knowing if I ordered the parts or not. But the $82 invoice was ordered in December, which makes no sense, and that is before I even had this checking account. I now am still in debt to the bank because I have put all the money I have into my checking account and I can't stop buying certain things like food and gas. I am a college student living at home for two more weeks before I hit the road to find work in central oregon. My banker told me I should go to a small claims court, but I'd rather just take the fines. I will never deal with ********* again. This may cause me to not be able to finish my bug before I move to central oregon. Thanks CB.
The story is not over. The Hideaway turbo header is pure crap. It was about an inch too narrow to fit on my engine, I can force it though. I don't have long cylinders or rods either, just some small spacers which shouldn't make it an inch wider. Both the J tubes don't fit. One of the flanges hits another tube so I had to grind it way down. The other J tube's flange is welded on at the wrong angle, so I need to cut it off and re-weld it. The bolt holes dont line up, it is twisted about 10 degrees. I can't even force it to fit. I don't have time to send it back. I will just deal with it.
On the invoice I actually ordered I was billed 6 dollars for no reason on a different reciept 3 days after the other bill. They couldn't explain it. I'm going to let it go because I don't want to have to deal with them anymore.
The bank fees total $141.75 and I haven't recieved my $82.54 yet.
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Then today he got an e-mail from the company after he posted this on a bug forum.
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I was very disappointed to hear that you posted on the shop talk forum not to buy from us anymore. The last of our conversation was that you were going to call us back. The 82.54 was issued back to your account today. I also told you on the phone that we could take the header back and you said that you didn't have time for that and were going to fix it yourself. At this time I asked if you would please send a picture of the problem and that maybe we could work out some sort of credit on the header. I feel that we were being very fair and slamming us on the web isn't cool.
>I am sorry to hear that you will not be doing business with us any longer if there is anything else we can assist you with please let us know.
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This is a long story, but it needs to be told. I ordered a hideaway turbo header, efi manifolds and fuel rails from ******* via the internet. I put in the wrong credit card number, off by one digit, my fault. They never called or emailed me so a week later I called asking if it shipped. They told me it was declined so I had them change my credit card number and complete the order. It didn't ship for 8 days, and when it finally showed up on my doorstep there were two boxes. One of the boxes was on a totally different invoice I didn't order and it was charged to my account, $82.54. I had made a quote for these parts in december, but never ordered them. They must have been ordered at the same time as the other parts accidentally. The $82.54 overdrew my checking account and fee after fee began to pile up. $28 per day plus $1.75 more for everything else I bought afterwards. I talked to ***** and they said I could ship back the parts but the wouldn't pay any bank fees. I talked to my bank, Key Bank, and they said it was ******* responsibility. My banker got on the phone and talked to Marieanne(sp?) and then her supervisor Susy. They started saying there was no way of knowing if I ordered the parts or not. But the $82 invoice was ordered in December, which makes no sense, and that is before I even had this checking account. I now am still in debt to the bank because I have put all the money I have into my checking account and I can't stop buying certain things like food and gas. I am a college student living at home for two more weeks before I hit the road to find work in central oregon. My banker told me I should go to a small claims court, but I'd rather just take the fines. I will never deal with ********* again. This may cause me to not be able to finish my bug before I move to central oregon. Thanks CB.
The story is not over. The Hideaway turbo header is pure crap. It was about an inch too narrow to fit on my engine, I can force it though. I don't have long cylinders or rods either, just some small spacers which shouldn't make it an inch wider. Both the J tubes don't fit. One of the flanges hits another tube so I had to grind it way down. The other J tube's flange is welded on at the wrong angle, so I need to cut it off and re-weld it. The bolt holes dont line up, it is twisted about 10 degrees. I can't even force it to fit. I don't have time to send it back. I will just deal with it.
On the invoice I actually ordered I was billed 6 dollars for no reason on a different reciept 3 days after the other bill. They couldn't explain it. I'm going to let it go because I don't want to have to deal with them anymore.
The bank fees total $141.75 and I haven't recieved my $82.54 yet.
[/ QUOTE ]
Then today he got an e-mail from the company after he posted this on a bug forum.
[ QUOTE ]
I was very disappointed to hear that you posted on the shop talk forum not to buy from us anymore. The last of our conversation was that you were going to call us back. The 82.54 was issued back to your account today. I also told you on the phone that we could take the header back and you said that you didn't have time for that and were going to fix it yourself. At this time I asked if you would please send a picture of the problem and that maybe we could work out some sort of credit on the header. I feel that we were being very fair and slamming us on the web isn't cool.
>I am sorry to hear that you will not be doing business with us any longer if there is anything else we can assist you with please let us know.
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