beater_k20
Banned
as many of you know, ORD just had a great big sale for the holidays.
10% off catalog prices, and discounts on shipping on certain items. SWEET!
so on the 5th i call and ordered the set of 3" TC EZ Ride springs for the rear of my truck. website plainly says $350 for the pair, i assume, $350 - $35 (10% discount) = $315 for a set of springs. not a bad deal, and from a company that i have dealt with in the past, and have had good dealings with. i didnt hesitate to order. i called and spoke with a nice woman, she knew what i was working on (apparently they keep track
), and was generally very pleasant. i was then told that a total would be figured when they got an actual shipping number from TC. not a problem, as this is again a company i trust based on my previous dealings.
i'm going through last night balancing my checkbook, and see a charge to ORD for $398. WHOA!!! im not in CO, so they cant charge me sales tax, which means either the springs were not priced correctly, or TC just raped me on shipping to the tune of $83.
so today when i get home from work, i call and ask for a breakdown on the order. i'm told $342 for springs, and $56 for shipping. this is where i begin to have a problem. initially the woman i spoke with was very helpful, then i was transferred back to the woman who i placed the order with. she then told me how the website price was correct at $380 for the IFS springs. no... i'm looking at the website and it plainly says, 3" $350 5" $360.
after speaking with her, and getting nowhere, i am transferred to what i believe to be Stephen (although he never mentioned his name, so i could be wrong). basically i told him of the transaction, and my displeasure with the transaction. he then begins to offer up solutions, well, a solution. we can turn the springs around. so i'm stuck with no springs, and no better deal then what i already have from another supplier. that just doesnt make sense, they're on their way, just keep them coming. i still maintained that i am not satisfied with the transaction, as the springs were a full $30 more expensive than the website advertised. i mean, this is a company who supports CK5, i've had great dealings with in the past, i guess i just expected too much. as the gentleman on the phone put it "darn, you found out we're not superhuman." great, not only are you not giving me the advertised price, but you're going sarcastic on me. VERY professional.
i'm then given a line about "we cant update every price on our website, blah blah blah". finally, i end the call, springs still on the way, nothing really resolved. and he is fully aware of my intent to make this very post.
so as im searching for the proper "Vendor Feedback" section, i come across this post.
http://coloradok5.com/forums/showthread.php?t=189096
how odd... another member with exactly the same complaint... and exactly the same "reason" given that they cannot adhere to the advertised pricing.
overall, i'm not so sure that i'll ever be ordering from, or recomending ordering from ORD ever again. its really a shame that a company that many people hold so highly around here cant even take care of its customers by updating prices on their website once in a while, and then gets all sarcastic on a paying customer when they call them on the mistake.
ORD, enjoy the money, it's the last you'll ever be getting from me.
10% off catalog prices, and discounts on shipping on certain items. SWEET!
so on the 5th i call and ordered the set of 3" TC EZ Ride springs for the rear of my truck. website plainly says $350 for the pair, i assume, $350 - $35 (10% discount) = $315 for a set of springs. not a bad deal, and from a company that i have dealt with in the past, and have had good dealings with. i didnt hesitate to order. i called and spoke with a nice woman, she knew what i was working on (apparently they keep track
), and was generally very pleasant. i was then told that a total would be figured when they got an actual shipping number from TC. not a problem, as this is again a company i trust based on my previous dealings.i'm going through last night balancing my checkbook, and see a charge to ORD for $398. WHOA!!! im not in CO, so they cant charge me sales tax, which means either the springs were not priced correctly, or TC just raped me on shipping to the tune of $83.
so today when i get home from work, i call and ask for a breakdown on the order. i'm told $342 for springs, and $56 for shipping. this is where i begin to have a problem. initially the woman i spoke with was very helpful, then i was transferred back to the woman who i placed the order with. she then told me how the website price was correct at $380 for the IFS springs. no... i'm looking at the website and it plainly says, 3" $350 5" $360.
after speaking with her, and getting nowhere, i am transferred to what i believe to be Stephen (although he never mentioned his name, so i could be wrong). basically i told him of the transaction, and my displeasure with the transaction. he then begins to offer up solutions, well, a solution. we can turn the springs around. so i'm stuck with no springs, and no better deal then what i already have from another supplier. that just doesnt make sense, they're on their way, just keep them coming. i still maintained that i am not satisfied with the transaction, as the springs were a full $30 more expensive than the website advertised. i mean, this is a company who supports CK5, i've had great dealings with in the past, i guess i just expected too much. as the gentleman on the phone put it "darn, you found out we're not superhuman." great, not only are you not giving me the advertised price, but you're going sarcastic on me. VERY professional.
i'm then given a line about "we cant update every price on our website, blah blah blah". finally, i end the call, springs still on the way, nothing really resolved. and he is fully aware of my intent to make this very post. so as im searching for the proper "Vendor Feedback" section, i come across this post.
http://coloradok5.com/forums/showthread.php?t=189096
how odd... another member with exactly the same complaint... and exactly the same "reason" given that they cannot adhere to the advertised pricing.
odd, he got the advertised pricing. why didnt i?MuddinManny said:
overall, i'm not so sure that i'll ever be ordering from, or recomending ordering from ORD ever again. its really a shame that a company that many people hold so highly around here cant even take care of its customers by updating prices on their website once in a while, and then gets all sarcastic on a paying customer when they call them on the mistake.
ORD, enjoy the money, it's the last you'll ever be getting from me.
Package had to be less than 2lbs. It also took 6 buisness days to get to me, I ship UPS all the time and its a 4 day ground ground to Colorado
. I order hoping to get them before a big trailride but instead I ended up using washers, which didn't help. So on what I thought was a $17 part IIRC I spent over $30.
