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They must have had newly hired guys working there. If there were seasoned workers, they would have given you the run around and tried to be butt-pirates to you. You probably got lucky.
that is funny cuz i got my hawgs, steel rims and lugnuts... and only had one problem....
they gave me standard and metric lugnuts.... so I called them and 32 new lugnuts on the way.. the guy said it wasnt worth sending the others back so keep them... I stored them in the big blue can that I store everything in.. in that can stuff dissappears every wednesday.....
What??? A sidewall cut in AZ? Never seen that before.
Seriously though- the same story (close) happened to me with the 38.5 SXs. Bought via internet. Ripped a sidewall. Took it to the PHX store- swapped for new + 40 bucks freight tax title etc...