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Snap-on rant

smalltruckbigcid

smalltruckbigcid

1/2 ton status
Joined
Dec 25, 2004
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Location
NE Wyoming
Where I work we have a new snap -on guy, started 5 weeks ago. We've seen him 3 times. My boss told him wednesday anytime between 9 and 5, he's in the area then too. If he doesn't lose his attitude by next week he doesn't need to stop there again. The dealer feels that his schedule is way more important than ours so we need to accommodate his workday. In short I'm supposed to come to work at an earlier time so he can stop by at HIS convenience. My boss has about 30k in snap-on stuff, he so pissed that he may never buy another snap-on product again. And as he told me if,"If he doesn't lose the attitude he's gone from here".
 
our old snap-on guy retired and a new guy started only to work for three months and quit three years later still no snap on man.:mad:
 
at least you guys get tool guys to your shops!!! I havnt seen a single truck in over 4 weeks!!!! i got tons of **** i need to get, or get fixed!
 
eh thats one guy. Every company has good and bad guys. I have only missed one shop one time and conform to what shops want me to do(to an extent).
 
most do.. or they'll be outta business.

just complain to the district manager...
 
Well that may be part of the problem, the district man that is. He's a new guy too. He started about 3 weeks before the new dealer. And I know he got the boot from one place by us permanently, although the dealer can come back in a couple of weeks. The part that sticks my boss the worst is that there are 2 dealerships and 4 other shops less than 5 minutes from us. He acts like coming out to us is a big problem.

Heard from a friend of mine that they told (the mechanics) the snappy guy to get more into line on his prices or stay away. Supposedly the Mac and Matco guys were more competitive. The place where he works is in one of those auto service malls with 5-6 different shops and the tool guy parks out front and goes door to door
 
yeah, complain to the district manager, that a dealer wont adjust his whole day to fit one shop's schedule... how much sense does that make?? ever think that maybe the way his route runs in such a way that makes it difficult to make that adjustment?
im sure if it was logical to make the adjustment, he would have done so...

and we dont set the prices, the corporation does.. so there is no way to "get in line"

he already comes to you, just not at the time you want, granted 9-5 is a pretty good window, but i have a whole industrial park that there is no more than 5 minutes driving time between the two farthest shops, but im not doing one roads worth all except one shop, then coming back later...

maybe one of the techs needs to take him aside politely and let him know that "hey the boss isnt gonna let you come back here anymore if you cant fit us into the schedule between 9am and 5pm" and see what he says... if he doesnt care, then dont buy anything and dont call him when you need something warranteed
 
i have seen problems like this fixed real quick in the past.

call snap-on corp office. tell them no money from your accounts is going to be paid till you all get propor service/repairs/and timely service.

also tell them the new d.m. is no good also. thay will take care of it. :wink1:
 
Confedneck79K30 said:
maybe one of the techs needs to take him aside politely and let him know that "hey the boss isnt gonna let you come back here anymore if you cant fit us into the schedule between 9am and 5pm" and see what he says... if he doesnt care, then dont buy anything and dont call him when you need something warranteed
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X2. Everyone elses advice is a little ridiculous to tell you the truth. This is the way to go on this. If the guy is a dick about it, he will get kicked out of the shop and thats his problem. Though I am sure you guys care about your stuff getting warrantied. Heck if he keeps it up, his business will fail and you will get a new Snap-On guy soon enough.

Think of it this way, if you have a problem at work, do you go right to the owner or talk to your direct manager first? What happens if you go to the boss over your managers head? Bad relationships. You don't want that with your tool guy just like you wouldn't with your boss.

Just don't buy if you don't like the prices. Its the way things work.

Kind of disagree on the warranty call thing though. IMO, the stuff is warranteed, someone needs to take care of it, and having to mail stuff to corporate to get it fixed sucks. I warranty anything and everything Matco, customer or not. The idea that only someone who spends money with you is the person who gets warranty is absurd.
 
not at all absurd

"warranty extends to the original purchaser"

so you warranty stuff to people who bought matco at the fleamarket? i have better things to do than warranty something for some asshat who's gonna turn and sell it and make money off of my time and my dime...

if were to get kicked out of a shop, and someone from that shop called me for warranty work.. im sorry, i can't service you anymore, your boss wont let me...

btw, what kinda shop doesnt open until 9am??

and like i said before, the prices are not set by dealers.... ask him for a price sheet... if his price varies by more than a couple of dollars (which it can with computer updates daily)...

i think you, personally need to talk to him about getting your shop on his list of calls at a time that is convenient for everyone... let him know you want to spend money with him and do business together, but if he can't make the boss happy, then no go
 
my Snappy dude sucks the last couple years, bigtime.. guy is so absorbed in his own financial gig, his service sucks.. I waited 8 months for parts for a spray gun... i've been asking him for 4 months to get the stupid new battery converter to run my 18v stuff on the new batteries...

and he treats me faaaaar better than anyone in the yard.. noone buys nothing from him anymore because he's become such an a$$...

oh, and any snappy guy not warrantying ANY hand tool is a jerk in my book.. You guys charge a fortune, thats the kinda service we're paying for...

our Mac dude rocks.. carries all kinds of brands of tools. truck is always loaded... not a douche about missing a week, etc.... we buy a TON off him... heck, I bought a set of hub sockets from him today....
 
Like I said, it all depends on the person. I have never personally met a Mac guy I'd ever care to deal with or know more about than his name.

The only thing that really annoys me is shops that require very specific times for me to be there. From day to day things chance, some shops randomly take extra time.
 
Confedneck79K30 said:
btw, what kinda shop doesnt open until 9am??

My boss says my start time is 9:00am. He's there at 7:30. The dealer wants him to start me at an earlier time.

and like i said before, the prices are not set by dealers.... ask him for a price sheet... if his price varies by more than a couple of dollars (which it can with computer updates daily)...

The price structure comes down from corporate I know, I just think they may have lost sight of what people can spend for this stuff. Telling me that a set of quarter inch swivel sockets (106TMUSA) and the standard 5 inch (T936) are worth $195.00 because the ratchet is worth $120.00 by itself really got me when I checked the price. I was annoyed for 2 reasons. First we work on semi's and some medium duty stuff. I almost never reach for my 1/4 inch stuff. Him treating me like the local car repair shop says he didn't think about what we might use in here. Secondly the DM telling me that ratchet was worth 120 when the catalog price is 55 is a real WTF kind of move.
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The next problem I see Snap-on corporate having is their unbelievable willingness to rezone the routes. A dealer who busts his butt and builds his territory can get it changed in the blink of an eye it seems if corporate says he has to many customers. In my area it seems like the want the dealer to only have about 175 customers to work with, any more than that, and its rezoning time. This is one I don't understand
 
smalltruckbigcid said:
The next problem I see Snap-on corporate having is their unbelievable willingness to rezone the routes. A dealer who busts his butt and builds his territory can get it changed in the blink of an eye it seems if corporate says he has to many customers. In my area it seems like the want the dealer to only have about 175 customers to work with, any more than that, and its rezoning time. This is one I don't understand
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takes a lot for rezoning, i have 348 on the books...


we charge a fortune? not so much... compare prices, for real, get in depth and see what comes of it... lol

not a douchebag about missing a week? you do realize that WE rely on YOU, to maintain our agreement, so we can pay our bills and order more tools, right?

i had a customer not pay me for over a month, and kept asking why i couldnt get his socket for replacement, well i couldnt afford to order it for him, im sorry, that IS how it should work. trust me it's different from both sides of the truck, ive been a tech in a shop, and now as a dealer, i understand more of why things needed to be done the way my dealer asked
 
Ok you got me on missing a payment this week. I didn't have any cash on me when the Matco guy showed up. I owe him about seven bucks...so I sold him an oil change for his truck instead.

Not pay for a month, thats not cool. I understand that you have to take measures on somethings.

Price vs value is an opinion we could argue or discuss for weeks here without resolution. So lets leave that....
 
Confedneck79K30 said:
takes a lot for rezoning, i have 348 on the books...


we charge a fortune? not so much... compare prices, for real, get in depth and see what comes of it... lol

not a douchebag about missing a week? you do realize that WE rely on YOU, to maintain our agreement, so we can pay our bills and order more tools, right?

i had a customer not pay me for over a month, and kept asking why i couldnt get his socket for replacement, well i couldnt afford to order it for him, im sorry, that IS how it should work. trust me it's different from both sides of the truck, ive been a tech in a shop, and now as a dealer, i understand more of why things needed to be done the way my dealer asked
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you ain't telling me nothing about Snap On guys... Turning wrenchs for 25 yrs I've had quite a few over the years..

You sound soooo jaded... no comment on the warranty stuff? It's wrong to accept a broken tool from a non regular buyer cuz it ain't "worth my time"? bull....

as for missing a week, it happens to everyone now and then, and if a dealer is that tight that they cry the blues over once every 6 months missing a payment, well they're in the wrong line of work.. I pay my bill, why did I have to wait so long for tools?

as for price.. don't even go there.. i defend the piss outta snappy stuff on here and you freakin know it... They are the most expensive, by alot sometimes. and part of that price is supposed to be good service...
 
I got a new Snap-On guy when I moved back home. Hes a nice enough guy. A bit high pressure at times...Trys to sell me a Box everyweek. But myself being a salesmen I know that is how the games goes.

I do have to hand it to him, he provides excellent service. When I bought my 4850HO Impact from him I told him I would like the light for it. He said it might be a couple weeks. He had it the next week for me.


Ive noticed too that if your good to your tool man they are usually good to you. Sometimes when he stops Im not around, Ill be out calling on my own customers or something. So the next week Ill make sure I get even on my payments with him.

Also I can see where confedneck is coming from. When you have 348 customers im gonna guess he has a pretty busy week already.

At the same time though warrantying something for a non-normal customer could lead to more sales at a later date.


Im not trying to get stuff riled up just stating some things from the way I look at it since Im a salesman too...not a tool one but its more or less all the same racket.
 
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