Snap On warranty question

[odin]

I was thinking...
With all the low priced older Snap On tools on EvilBay whats to stop a shady character from buying a bucketful, breaking them, trading them into the tool guy for full store credit on a bigger and better purchase?

 

[4X4HIGH]

I've bought some used Snap on tools but never purposely broke them but when they have broke I had my Snap on guy replace them.

 

[sweetk30]

tech the rule is only warrenty to the orignal purchaser.

and a lot of tool guys wont warrenty lots of them from someone thay know didnt buy them from there truck or last guys truck.

and also need to be a belevable break . and you dont get credit you get same tool back or replacement of that old design.

 

[4X4HIGH]

tech the rule is only warrenty to the orignal purchaser.

and a lot of tool guys wont warrenty lots of them from someone thay know didnt buy them from there truck or last guys truck.

and also need to be a belevable break . and you dont get credit you get same tool back or replacement of that old design.

Not always true, mine was an older 1/4" drive ratchet that was no longer available so they gave me the newest model as a replacement. I think it has alot to do with each individual dealer and also how the person acts while trying to warranty a tool.

 

[sweetk30]

scott please re read that post of mine you high lighted.

i said same back or replacement of that design . = rebuilt tool or updated if not able to rebuild.

 

[82355]

It really comes down to the relationship between the customer and the Snap On guy. My Snap On guys will replace anything for me. They better, I've given them enough money. Some guy off the stree that has never done business with them? Probably not.

Martin

 

[4X4HIGH]

scott please re read that post of mine you high lighted.

i said same back or replacement of that design . = rebuilt tool or updated if not able to rebuild.

you get same tool back or replacement of that old design

Yep, you said "same tool back or replacement of that OLD design". You should have said new or current model but old means just that, old design.

 

[sweetk30]

you say tomato i say tomato

and i guess were just spliting hairs here .

not gona fight with you sir .

to me " replacement of that design " would mean NEW must be a east coast / west coast thing

 

[82355]

you say tomato i say tomato

and i guess were just spliting hairs here .

not gona fight with you sir .

to me " replacement of that design " would mean NEW must be a east coast / west coast thing

I live right between the two coasts, and your post made perfect sense to me.

Martin

 

[odin]

I've bought some used Snap on tools but never purposely broke them but when they have broke I had my Snap on guy replace them.

Just wondering what the fine print is on their warranty.
If one were to break them and trade them for newer, more expensive stuff.

 

[82355]

Just wondering what the fine print is on their warranty.
If one were to break them and trade them for newer, more expensive stuff.

Did you not read the other posts?

You don't trade broken tools in for different stuff. They replace the broken tool with a like tool. Either the exact same tool, or if it is a tool they no longer make, they will replace it with the new model that they replaced the previous model with.

Martin

 

[odin]

Yes I have.
Was hoping a snap on rep would chime in with usable info.
Not conjecture.

 

[ChrisPerry]

Yes I have.
Was hoping a snap on rep would chime in with usable info.
Not conjecture.

PM CONFEDNECK I'm sure he can answer your questions.

 

[82355]

Yes I have.
Was hoping a snap on rep would chime in with usable info.
Not conjecture.

I have been doing business with multiple Snap On dealers for over ten years, I have a $17,000.00+ Snap On tool box with over $40,000.00 worth of tools in it, mostly Snap On. It's not ****ing conjecture.

Martin

 

[odin]

I have been doing business with multiple Snap On dealers for over ten years, I have a $17,000.00+ Snap On tool box with over $40,000.00 worth of tools in it, mostly Snap On. It's not ****ing conjecture.

Martin

My experience more than doubles yours.
So yes your opinion is ++++ing conjecture.

 

[82355]

My experience more than doubles yours.
So yes your opinion is ++++ing conjecture.

If that were the case, why would you ask such a stupid question???

Martin

 

[odin]

It seems you dont understand the question.
Allow my to spoonfeed it to you.

I would like to know if one were to trade in an assortment of broken Snap On tools to a dealer for truck (store) credit. So that one could purchase something more expensive I.E. a welder or toolbox.

 

[82355]

You could take the broken tools, have them warrantied, and then trade in the fixed tools for store credit. Of course it depends upon the Snap On guy as to what he would give you for credit. They don't have to give you full price credit. It all depends on howmuch money you already spend on the truck. They won't take broken tools in on trade.

Martin