I posted this somewhere here before, but here goes again.
When you turn the wheel, the force you feel is not exactly the force turning the wheels. What you are feeling is a spring, actually a torsion bar, that is "between" you and the steering.
When you turn the wheel, that bar transfers your force to the part that turns the outside arm.
If the force needed to move the arm is less than the torsion bar's strength, then the arm moves, and the wheels turn.
If, however, it takes more force than the strength of the t-arm, which is most of the time, then the t-arm begins to twist slightly.
This lets the two pieces of the steering which normally would move at the same time to get slightly out of alignment.
This opens a valve which allows the pressure from the pump to assist with the turn.
As soon as the pieces realign, the valve closes. As you continue to turn, the valve "chases" your turn staying open just enough.
So, up to the limits of your assist, you never feel more than the t-bar.
If your system is having problems with being strong enough to turn your wheels, then upgrading the pump, pulley, or installing a steering unit with a bigger cylinder will help.
But, you will never get totally effortless steering, you will always be twisting the bar.
What happened to your friend's truck is the same thing that happened to a service truck I used to drive.
The t-bar has cracked. This lets the valve open as soon as you start to turn the wheel. Its like driving a video game.
The downside is, you get no feedback to tell you when something is hung. With enough assist, you can snap parts if the tire is hung solidly.
There are companies that will modify a box by installing different thicknesses of t-bars to give you more or less feel.
I said that in my other post, but had no links to offer. Only a memory of calling a shop up 25 years ago and getting a quote on doing a box for my truck.
Never did, don't remember why now.
So, I started looking for a place to post here.
This outfit seems to do it.
http://www.cjrproducts.com/
I found them in this article:
http://www.circletrack.com/chassistech/ctrp_0408_power_steering_systems/index.html
The information you need is about 3/4 of the way down.
If that stupid banner pops up and you can't get past it, reload the page, and have your cursor on the stop loading button on your browser.
It takes a second for the popup to appear. As soon as you see the page, stop the loading and you should stop the popup.
I am sure that there are other places, now that you know, keep looking. Or just call CJR and see what they can do for you.
I know nothing about them other than what I read in the links I posted.