Paul,
You'll probably get responses that are all over the map on them.
They were great for many years, then something happened and there were all sorts of problems with orders, quality, etc..... then it seems like they have maybe turned it around again.
Rumors were either the owner died, or the company was sold and mismanaged.... something like that, I can't recall the specifics.
I can tell you that I ordered my custom 17" wheel hoop about a year ago and the guy that I spoke with was really helpful. He even went out into the warehouse to snap a few cellphone pics of the actual wheel to show me dimensions, etc.
That order arrived as expected, and matched my application the way I was hoping.
About 2 weeks ago, I called back to order up the remaining 4 hoops I needed and they found my original order, matched up the part number and shipped them out.... no drama, no issues.
The only complaint (if I'm being picky) is that I didn't get an email confirmation of the invoice or UPS tracking number. But a hardcopy of the invoice was in the boxes that arrived, and I'm signed up with UPS to be notified automatically for any shipments that are headed my way.....so I got the tracking #'s that way.
Based on my own recent experience, I'd say it's worth the risk... but for custom work, be sure to put all of the specs in writing so that it's clear EXACTLY what you want them to do.
-G
