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Why is everything a racket? Do I expect too much?

73k5blazer

End the H1B Program!
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My rearview mirror fell off my K5. Simple problem. Go to the store, get some rearview mirror glue, follow the instructions...should be good right.

Wrong.

Seems, they like playing a little game of hide the expiration date on the glues.
I bought Permatex "extreme" after doing some research, it's the same exact kit you'll get at your local GM,Ford,Chrysler dealer (albiet packaged slightly differently, colors mostly). I could immediately tell it's the same stuff as the Permatex sold in auto stores, at twice the price and different colored cardboard backer.

SO I get it. Follow the instructions to a tee, even wait longer than the 30mins they recommend before hanging the mirror on the tab, I waited overnight, hung the mirror, tab pulls right off the glass.

I notice, the glue, is still wet. WTF?

This is a two part deal, activator and the glue itself. Having a friend who used to do sales for Henkel (Loctite) I know most high end adhesives are two part and they will expire after a few years. It appears to me, the adhesive, has not been activated.

Thinking, I probably did something wrong, I called the 1-877 permatex number on the back of the package. I got a very nice english speaking tech from IN, who, after listening to half of my story, says, "look at the activator pak, there's a code on the bottom, what's the first two digits?" I look, 3H. "3H" he says, that's August, of 2013. Should be max 2 years from the date code, it's way out of date, no wonder it didn't work"

I say, ok...but that activator pak is inside the bubble pak, date code to the cardboard backer,can't see it even if you know what to look for, the package itself, makes no mention of expiration's, date codes..etc.. "Yeah...it's a problem". That's it...it's a problem...it's not the store fault, your package says 0 about expiration, they'll stock it till it sells, period. Sales make even make choices to buy giant amounts to stock for years for all stores if not faced with expiration's.

Well, Permatex is not alone. Loctite and 3M "Rearview mirror" adhesive also have no expiration, but have date coded bottles, all using the same adhesive formula which is why the Permatex Extreme has an OEM GM P/N, along with Ford and Chrysler P/N's , and it doesn't say replaces, it says they are, those P/N's....on it which they wouldn't be allowed to print without being that P/N.

I took mine back and thankfully Advanced Auto guy said, hmm...we went to the shelf he immediately busted out his pocket knife and ripped open 4 packages, without me even asking him to do so, the first three had the same 3H code. The 4th, had 6A. January, 2016. I saw it, "perfect, I'll take that one". Followed the same procedure I followed the night previous, now I can't pry that tab off the glass if I tired. And I did, I grabbed that bitch with some pliers and tried to tear it off. After so much twisting, pulling, and brute force to the point where any more and I felt I'd break the windshield, I was satisfied.

Problem is, there is no way to tell without opening the package, what the date code is, and therefor, if it's any good. If you look at reviews on amazon, all the loctite,3m,permatex rearview mirror glues have either 100% awesome or 1 star horrible worst ever rating, almost nothing in between. I may surmise, all the negative reviews come from expired glue, the stuff works , I can assure you, it just needs to be less than 2 years old, ideally less than 1.

But, why are the manufacteres hiding this!?!?!? It's not like it half works, well mabey, between 2 and 3, after 3, it's total junk, worthless, the activator won't do anytihng and the glue will be wet days later, no set, as in, can't hold your mirror on. They know this, but, don't publish, in obvious terms, an expiration.

Seems everything is life is such a game these days. Perhaps, I'm just getting to be and old fart, I Dunno.
 
No,your just starting to see the world as it really is..a ripoff ,in so many ways..everyone's out to screw ya..any way possible..

How many of those expired glues do you think get bought,and the customers just assume they screwed something up when it doesn't work as promised--and they go buy another and try again--and never bother to call the "customer service" number and complain ?..

Permatex makes a sale,on something that didn't work...and you got zinged..

I bought 3 tubes of caulk recently--one was rock hard when I tried using it--second one was half lumpy and half syrup,the third one was perfect...another 3 mile trip to the "returns" counter at Home Depot to fetch more--I noticed the woman just put a "defective" sticker on the two I returned,and chucked them in a barrel ,which had about 20 or so others of various brands and types in it !..

When I asked if it was a common thing for stuff to come back ,she just says "eh--yeah,we get a lot of contractors who complain and bring stuff like that back,they buy cases in bulk and they dont like getting stuff thats "bad"..--most "retail" customers do not bother returning stuff though...

It does seem like a racket--make some crappy stuff that doesn't work,or is so old its junk--sell it anyway,and hope whoever bought it doesn't bother complaining..
 
Bought 2 part gorilla glue epoxy off a store shelf..turned out it was so old the glue side was solidified...took it back..the whole rack was like that. Store was cool about tho..took care it no prob..that's why I shop there when ever I can..that and grade 8 bolts are by the pound.
 
Tractor Supply huh ?..I buy all my hardware there too--cant beat a pound of grade eight stuff for like 4 bucks...only place that rivals their prices is a flea market,if you come across a 5 gallon bucket of "everything" all mixed together..

Some stores like TS do not sell some things rapidly enough,and they expire,but stay on the shelves till either some sucker does buy it--or they have a sales rep come in and go thru the stuff and send back the expired stuff..

I bought some "Shoe-Goo" to seal up my boots at Walmart,it was semi-hardened already when I opened it..they had more that was OK,but its a pain to have to go back there again..

I have bought solidified bondo at a Pep Boys store that was 5+ years old before,so were all the rest of the cans on the shelf!..no wonder their price was 5 bucks less than everyone elses..I now look for expiration dates just like on soup cans before buying now..

RTV silicone is another thing I've had turn out to be rock hard when I got it home..I always open the package in the store now before I leave,if I plan on using it right away..I hate the fact that stuff loves to harden up a few weeks after the tube was opened and you used maybe 1/4 of it too..no matter how well you try sealing the cap..
 
razor blade glass off . mark outside of glass with marker first to locate spot tab goes .

scuff up the metal tab with zippy pad / sand paper / something .

brake clean them both good let dry .

glue them up as per directions .

wait 24hr / I don't care what the box directions say .

I have yet to have 1 fall off this way .
 
I can see both sides to this, we sell a lot of different types of construction epoxy, sealers, additives and even bag goods all with expiration dates. You have to be careful to rotate stock and only order what you might sell in less than a year. Then you also have to watch how long the manufacture sat on the product before they shipped it. It's a whole lot easier for us as a small company to handle. I can see it getting out of hand on a large scale with many stores and employees.
 
im the guy that will cut it open for you. i sell tires and batteries constantly with years of shelf service before hitting the floor at the store level. its just a bad side effect of the distribution systems we have. i just order a new set to get you the newest one i got.
 
I wrote Permatex, I got a human response:

Mr. Snyder,


Thank you for your comments. Unfortunately at this time it is cost prohibitive to print a use-by date on the outside of the package. It would be nice if it could be done but it’s simply not feasible at this time.


Unfortunately we have no control over the stock in stores and it’s up to the discretion of the stores and their suppliers. Our hope is that they order an amount of product that allows them to rotate it through the stores on a regular basis but that is not always the case.


Thank you again for taking the time to pass along your thoughts.


Regards,


Technical Services

ITW - Permatex




From: Kenneth J. Snyder [/mail/src/[email protected]]
Sent: Wednesday, August 31, 2016 12:04 PM
To: Permatex Information <[email protected]>
Subject: New submission from Permatex.com - contact Us



Name: Kenneth J. Snyder
Email Address: [email protected]



Message: Hello.
I recently purchased one of your 81840 rearview mirror adhesive kits. I followed the instructions to a tee, being an engineer, I know how prep work is 75% of the job. I even waited overnight and not just the 30mins recommended on the package, before re-hanging the mirror on the tab. The tab pulled right off the glass. I noticed, the glue was still somewhat wet, as in, not setup, not activated. After doing some careful research, I found a post in a review elsewhere that this stuff has a shelf life. Mine was date coded 3H, or 2013 August as I understand the date code. 3 years old. Far too old. Makes sense, I used to have a friend who worked sales for Henkel (Loctite) and all the high end adhesives had shelf-lives, usually 1 to 2 years. The problem here is, your product is date coded, however cryptically, and the date code is not visible, it's on the activator pak inside the main bubble pak, and unless you open up the outer package & know it has a shelf-life & know the simple cipher for the date code, there no way to know if it's any good or not. I took my package back to the store where I bought it and the store person was kind enough to just start cutting open paks and we found several more 3H one's before we found a 6A one, or January of 2016. I took that home, followed the same procedure I did the night before, hung the mirror the next morning, and to my not so much surprise, it worked perfectly, very well in fact, I think the windshield would break before that button comes off the glass. Thus proving, old glue, is no good. Surely your chemists know the stuff has a shelf life, and it seems in this case, the packaging (sales) has chosen not to advertise any expiration or make any mention of shelf-life. If you look at reviews on Amazon, you can see a trend. The vast majority of the reviews are perfect 5 star works awesome, or 1 star worthless didn't work at all, mirror fell off a day later. Very few in the middle. While I'm sure a certain percentage of people don't follow the instructions well, the data is pretty drastic, nice inverse bell curve, 5 stars, or 1 star, that data suggests the same thing I found, people are getting old product and it's not working, or getting recent product and it works awesome. In your defense, the 3M and loctite versions of the same product have the same issue, the packaging makes no mention of expiration and the amazon reviews have the same inverse bell curve, worked great, or didn't work at all. I think you can do better. Surely there's 3rd party handling and knowledge and training issues for the thousands of people and personnel that handle the stuff concerning expirations, but even just having it on the outside of he package, in plain language, "expires on date" like a carton of milk, then the liability isn't yours. I feel in this situation, this is deliberate deception at worst or sloppy packaging at best, on your part as I'm sure your quite well aware that the stuff is worthless after a period of time, yet there is no effort on your part to educate or inform the stores (your customer) or the consumer themselves. I think, you can do better. I hope you do. Respectfully. Kenneth J. Snyder



Perhaps one day, we will invent the technology to print an expiration date on the outside of the package. Think of how handy that would be for things that spoil, like milk.
 
so the date on the jug is why milk is so expensive!?!?
 
Interesting! I've never had one of these kits work before. They never harden up properly.

I guess I've always wound up with an expired set...
 
I don't buy it.

The expense would likely come from having to buy back expired stock...
 
I don't buy it.

The expense would likely come from having to buy back expired stock...

Most assuredly, that is what they really meant. But, there are standard practices in place for goods that expire. Grocery stores and their food distributors have to manage it and don't seem to have a problem. There are probably safeguards in place to tell a grocer ordering too much,hey last time we had to buy back half your stuff, don't order so much this time.
Mabey, the auto parts industry is not used to anything like that. What expires in an auto parts store?
 
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...what's a rearview mirror...?

whenever mine fall off, and they ALWAYS do, I just toss it in the back.

don't need it going forward. all it did was show the tailgaters, who piss me off. been rear ended too many times.
 
Most assuredly, that is what they really meant. But, there are standard practices in place for goods that expire. Grocery stores and their food distributors have to manage it and don't seem to have a problem. There are probably safeguards in place to tell a grocer ordering too much,hey last time we had to buy back half your stuff, don't order so much this time.
Mabey, the auto parts industry is not used to anything like that. What expires in an auto parts store?


Yeah,of course it would be "cost prohibitive" to print expuration dates--as Rene stated,they would have to take back and DISPOSE of the now useless "hazardous waste", and that would certainly be profit prohibitive..

Actually there are many items in auto parts stores that "expire" and have limited shelf life--mostly chemicals like RTV,body fillers,auto paints--
(those used for mixing custom colors often dried up or jelled in the can on me,leading to many gallons of paint having to be sold at a loss as "mismatched",when I would check all the cans needed to mix a certain color and ensure I'd have enough of each one,by simply picking it up and feeling how heavy it was--then find out one can that would have had plenty in it, had jelled up!--once you take that can of paint your making off the measuring scale, you cannot "go back to it later"--it has to be done all at once,or the mix comes out wrong)..and now its up to the store to "eat it"..

I recall some v-belts hanging on the rack so long they dried out and cracked,and failed as soon as a customer installed them (ones near the heating duct registers died fastest!)--other things with limited shelf lives are some oils,and anything that rust can ruin,as parts stores often dont have stellar climate control..(like ignition parts,spark plugs--I had more than a few boxes of plugs that were ruined by condensation)..

I have had milk spoil on my long before the "best by" date--I heard from several employees at large supermarkets they often put "expired" milk in new jugs with a fresh "best by" date,or use it to make chocolate milk..my sister worked at a large grocery chain,she said milk and dairy products were the most often returned items for spoilage,with meats a close second..
 
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