I bought my crane from rokmen.com, when it showed up I found it had two pretty big holes in it, casting porosity. I called dave at rokmen, he said he had never seen or herd of any casting problems and he would take care of the problem. he contacted crane, they called me said no problem, we will ship you a new one and a return ship tag, so i could ship the bad one back. my new cover was fine and i got a t shirt, stickers, and a crane key chain bottle opener for my trouble. dave at rokmen called me to make sure i was sastisfied and was very apoligetic as was the crane guy i talked to, i forgot his name, he was one of the crane family. rokmen and crane are first class in my book.