Here's what I would do if I were you.
Definitely go to your local BBB and fill out a form. some companies will withdaw their business from another company if there is a negative BBB report left unsettled. It could only help you. I've actually done this before and it did work.
Get a smooth-talking friend to call the company as your legal representation and advise them if restitution is not made by a certain date (usually 2 weeks is suffice), then legal action will be made. This is not lying as long as your frind says he is your "Legal representative" and not a lawyer. You dont have to be a lawyer to represnet a party.
Also, when they call, find out the name of the person they talk to and mail a certified letter to them with the same threat. This will definitely get you something.
If all this fails, and the law won't help you, I say time to get even ............
Good luck man, we're all rooting for you.
Thomas.
-- '84 K5 Blazer --