Re: Got the wrong winch......company rant
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WHAT A CRYBABY! YOUR WIFE (PROBABLY UGLY AND DUMB) WAS OFFERED A REFUND WHEN SHE CALLED. YOU FAILED TO MENTION THAT! SHE TURNED IT DOWN AND AND DECIDED TO DRIVE AND GET IT! I GUESS THAT WAS OUR FAULT. GUESS I GOT THE DUMB PART RIGHT! NOW YOU THINK TRASHING MY COMPANY ON THIS FORUM IS THE WAY TO GO. EVEN THOUGH YOU HAVE NOT CONTACTED ME UNTIL AFTER YOU POSTED YOUR LETTER AND THAT WAS WITH LINK TO YOU SLANDERING COMMENTS! YOU HAVE NOT EVEN CALLED ME YOURSELF, JUST LIKE A COWARD, TO HIDE BEHIND HIS WIFES SKIRT! I ORDER CORRECT WINCH FROM MY SUPPLIER. THEY MADE A HONEST MISTAKE, THAT I WILL MAKE RIGHT, AND WOULD HAVEW WITH A SIMPLE CALL TO OUR TOLL FREE NUMBER. I OFFERED YOUR MONEY BACK WHEN SHE CALLED. THAT WAS NOT GOOD ENOUGH. NOW YOU TRYING TO SLANDER MY COMPANY INSTEAD OR CALLING AND HANDLING LIKE MAN NOT A CRYBABY. I WILL STILL GIVE MONEY BACK WHEN ITEM IS RETURNED. I AM CONTACTING OUR COMPANY LAWYER MONDAY TO SEE ABOUT LEGAL RIGHT TO TAKE ACTION AGAINST YOU AND FORUM!
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You know, it's kind of humorous really.
With the original posts, things are not looking good, but we all know that problems happen in these deals. Especially with shipping, or an remote order through a middle man filled wrong. It happens… And the initial contact resulting in less than stellar customer service… yeah, sometimes you get a jerk on the phone. Maybe they just got off the phone with a jerk (I could not work with the public, I would kill someone and spend the rest of my life in jail), or they had a bad day, their wife left them (or didn’t! ), or whatever. I think most of us take that kind of feedback as a bit of a precaution, but at the end of the day, a single bad feedback probably is not going to have a huge effect on purchasing decisions in the months to come as long as no more red flags surface, depending on the details of course...
On the other hand, that single pathetic, irrational, and childish tirade has cemented this company in all our minds as the worst possible company to deal with. Their own post has done more harm to them than 10 negative responses from customers. Any sane person operating a business surely would have to come back and apologize for that public outburst and personal attack on his wife. But even if they do, the majority will still continue to see it as a CYA attempt and the damage will be pretty much irreparable without a HUGE effort. And I can’t see that kind of effort expended by a company that obviously has consistently rotten custom relations considering the tone and content of their tirade. It pretty much backs up all the previous accusations as 100% on target, if not understated.
No grain of salt necessary here. We’ve heard from both parties; and it appears likely that the company did, in fact, treat its customers every bit as badly as was represented, if not WORSE
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Exactly BadDog. when I asked patiently for a discount for all of my troubles i was told NO (by the nice lady) because they would be losing money. I could have kept the second winch to cost them more money to send it back but I refused delivery because I just wanted my product. I know it was a supplier/warehouse mistake, but isn't that part of your company???? I am the only one who has ordered a 9500Ti and recieved an XP if every one labeled as a Ti was an XP? I'm just speaking up as a consumer to a company that won't make it right. Being "sorry" doesn't fix things like this sometimes. Things may have been different if they had called me (instead of me calling them every day) and said "Hey we had a mistake here it's gonna take about 6 weeks to get your winch from Warn, but how about we knock off 10%" or even %5. That would probably have kept me. Is saving $90 really worth the feedback from this transaction? The owner aleady knows this has been made public, and in this day and age we all know how information (especially bad) travels on the internet. Either way whether you diagree ar agree with me this is my opinion. BUY SOMEWHERE ELSE /forums/images/graemlins/angryfire.gif /forums/images/graemlins/angryfire.gif
Have a good day /forums/images/graemlins/whistling.gif /forums/images/graemlins/woot.gif /forums/images/graemlins/waytogo.gif /forums/images/graemlins/peace.gif /forums/images/graemlins/thumb.gif
