There's no doubt this process could be done better but at this point I'm not sure how.
This is how it looks in our office:
You call up and order brakelines, we're out that day but have a shipment in route to us supposed to arrive the next day. So we tell you that.
Brakelines don't get to us the next day, well maybe there was a weather delay and they'll show tomorrow, pretty normal for an arrival date to be +/- a day.
Again they don't show so we start making calls and find that they actually shipped to us when they were supposed to arrive. OK, we'll ship orders when they show up in 2-3 days.
Order shows up and we're short the lines to complete your order, it's 7 or 8 days later and it takes a week to ship to you and you're mad. This is the point we should have called all our old orders and I'm not sure what happened, some guys must have been called, you obviously were not.
We're not sitting on the lines here for any reason, we're getting jerked around and there's a good chance the guys that build the lines are too. Last time this happened the Teflon for the liner was in short supply from Dow Chemical.
We're constantly reviewing procedures here trying to keep stuff like this from happening and we'll put this incident in that process to figure out how to make it work better. I can tell you it's hard to decide where to draw the lines, do we call everyday with an update? That's not practical here nor do I think you want to talk to us every day for a week+ for a brakeline order. Tough to find that line.
We're working on it though.
