My first order with ORD and it had a hick-up

[MuddinManny]

I don't think that person was referring to you. I think he was referring to the 'nobody' post who sounds like he's pissed that the price ended up being different when he actually called to order. That's a different thing and is pretty much the same for everywhere online. Heck, it's not walmart we're talking about. Nobody updates their website every single day. The only thing that will happen by complaining is that they'll take all the prices off the site and replace it with "call for quote" like you see in magazines.

I recognize that K10's comments were not directly at me, but included me, because I apparently am one of quite a few who have had issues surrounding pricing. Believe me, I want to avoid Stephen and ORD from pulling their discount(s). I just want them to honor it. In defense of ORD, I applaud Stephen for offering us discounts on parts and giving technical assistance. I'm sure that Stephen goes above and beyond at times to help everyone out. He's a wheeler too! I've searched his web site over and over and can see that he does care. I'm not out to get him, destroy his business, or his reputation. If you cannot understand my being upset at seeing $150+ disappearing out of my checking account without my knowledge, and then the company just saying "oops, sorry", then maybe you need to have that happen to you.

*DISCLAIMER* My opinion is copywrited and trademarked, and it's price competitive. If you like I'll trade or sell my opinion for yours. Anyones' opinion's subject to change without notice. (Author not responsible or accountable for his opinions at any time.)

Manny

 

[Can Can]

Manny:

Posted in reply to nobody's post starting "Same problem here,refused to honor..."

Relax, brother. Andy's reply was to Nobody, not you.

FWIW, I've dealt with ORD once. My shipment was worth $19. When I called Stephen to ask a question, he spent over 20 minutes talking about the tech surrounding the part in question. Time is money, and the fact that has was willing to spend his valuable time chatting with me on a deal he MAYBE made $5 on shows me he truly cares about his customers.

3 months later, I called Stephen to discuss an entirely unrelated topic. Before he let me go, he asked for feedback on my previous issue. Not only did he REMEMBER the transaction and details of our discussion, he cared enough to see if his product resolved the issue.

Do you see a pattern here?

As far as expecting 100% from a business 100% of the time, you are dreaming. Especially when said business does transactions over the phone with customers who may or may not know exactly what they are talking about, or use different jargon to describe certain things. If I may ask, in your line of work, do you ever come across stuff that is less then 100%, 100% of the time? Can you tell me that every job you have ever done has turned out PERFECTLY, EVERY TIME?????

In closing, let's all take a deep breath and realize how lucky we are to have outfits like ORD around. Without guys like them, our sport would still be in the dark ages. Not only do we have access to better-than-OEM parts at less than half of what the dealership charges, we have companies that are developing parts to make 20+ year old rigs more capable then ever.

 

[MuddinManny]

Manny:

Relax, brother. Andy's reply was to Nobody, not you.

Hi,

Yes, I saw that. Yes I responded to it above. No, I dont' believe ORD or anyone can and will be perfect all the time. But jeez, if you make a mistake, then admit it; THEN make right the loss you caused the best you can. Not just "oops, sorry." Maybe I'm the odd-man out. If I make a mistake and it costs someone, I do what I have to to make it right and then some. That's responsibility and accountability.

Cheers!

Manny

 

[nobody]

I don't think that person was referring to you. I think he was referring to the 'nobody' post who sounds like he's pissed that the price ended up being different when he actually called to order. That's a different thing and is pretty much the same for everywhere online. Heck, it's not walmart we're talking about. Nobody updates their website every single day. The only thing that will happen by complaining is that they'll take all the prices off the site and replace it with "call for quote" like you see in magazines.

For about a month I hummed and hawed about buying the item in question at the price displayed on the web site.When I finaly got the money together and made the order I was stold by the lady on the other end of the phone that the price on the web was an old price and that I would have to pay the new price.Walmart or not an advertised price is an advertised price.In the defense of ord I am extremely happy with the product in question and have ordered several other items since and plan on ordering more in the future,I make sure I phone for pricing first though.

 

[az-k5]

Been there done that. 3 Years ago this month. Ordered a doubler (days just before the NWF unit came out). Took over a month to get the first half of the order. Then the shifters were magically unavailable. All of this was supposed to be in stock or a week out when I ordeded it. Had to overnight deliver the shifters (still not the exact part but close enough). I got charged the shipping difference and was told it was due to me making a "rush order" (order on Oct 8th and want it at my house by Nov 15th made a rush order that year). I was told that I had a $50 credit with them for a future purchase. I doubt that would still be honored. I am out in the open saying I haven't and will not buy from ORD again. I also refer against them to anybody that asks how I like my doubler. I say, its awsome, but I wish I had "insert clockable design here"


Holding my place for one of the first threads in the ORD forum to get locked.

 

[Hossbaby50]

I have had "hick-ups" with ORD in the past also. The parts I have gotten from them have always been good quality but I have had small customer service issues in the past also. I have met several people who work there and been to the facility and they are all nice enough people. I now personally have taken my business to other retailers because of a combination of price differences & the customer service issues my friends & I have had in the past.

Harley

 

[Stephen]

Guys

This is Brandon.
Stephens Brother.

I locked this thread myself using Stephens User name. I am also making it sticky so that it doesn't seem like I am trying to sweep this under the carpet.

It will remain locked until Stephen returns from the Baja 1000. He should be back next Wednesday.

MuddinManny I will send you a PM and give you the numbers that you can call to talk to Stephen. This needs to happen today if possible. They will enter Mexico tonight and cell coverage gets poor. I will also give you the name of who you need to ask to talk to if you call the office.

Unlocked for Muddinmanny.

 

[MuddinManny]

Hey Y'all,

I want to take this opportunity to post to all that my argument surrounding the terms of purchase of ORD's Cross-over Steering for my 1983 K10 has been resolved.

The other day I received a phone call from Stephen, President and Owner of ORD.

Stephen is very professional, down-to-earth, and easy to talk to. We discussed several topics, including our trucks, which opened up talking about what caused this situation to regrettably explode to the level that it has. He addressed the concerns I had with my salesman and the subsequent PM issues; sharing mutual frustrations. He had deep concerns, wanting to know if I felt as if ORD was out to cheat me (or anyone). He assured me that ORD WAS and WILL BE there for me and everyone's needs. He wanted me to be happy with my purchase. Stephen shared his need to address certain issues which have come up due to his companies growth, along with new matters that have sprouted as a result of this. Stephen DID take RESPONSIBILITY AND ACCOUNTABILITY for the situation and made it right.

I want everyone to know that I appreciate Stephen and what he did for me. I paid the right price for my order, no more, no less. I believe he is trying to do a lot for the 4x community. I have NOT one complaint with the quality of the parts I received from ORD and I let him know that. I received my order fully and all parts are correct. I was reassured that if any installation questions come up, I could call and receive the technical support I needed. We have ended this matter on a good note.

What I have learned from working with ORD is that constant changes in supply, production costs, along with competiton, can frustrate. Manpower vs growth also can indirectly affect posting production information AND up to date pricing on both their web site and CK5. I was assured that ORD is aware that their web-site and CK5 Discount prices need to be adjusted due to cost increases, and ORD will do so. Giving Stephen and ORD reasonable time to get updates in place should not be an issue. ORD thankfully gives us discounts on good parts, and that's a benefit to all. Stephen promised to bring changes to the ordering process and I believe him. It is because of how he treated me that I will continue to do business with ORD. Everyone deserves the benefit.

I'm glad this matter is concluded. Now we can all get back to doing what we do best: Sinking our trucks to the frame in MUD, wedging our rigs in the tightest rocks, wrenching the whole weekend, or best of all, throwing down a cold one with friends.

Thanks, and Happy Thanksgiving everyone!

Manny

 

[79k20350]

Hey Y'all,

I want to take this opportunity to post to all that my argument surrounding the terms of purchase of ORD's Cross-over Steering for my 1983 K10 has been resolved.

The other day I received a phone call from Stephen, President and Owner of ORD.

Stephen is very professional, down-to-earth, and easy to talk to. We discussed several topics, including our trucks, which opened up talking about what caused this situation to regrettably explode to the level that it has. He addressed the concerns I had with my salesman and the subsequent PM issues; sharing mutual frustrations. He had deep concerns, wanting to know if I felt as if ORD was out to cheat me (or anyone). He assured me that ORD WAS and WILL BE there for me and everyone's needs. He wanted me to be happy with my purchase. Stephen shared his need to address certain issues which have come up due to his companies growth, along with new matters that have sprouted as a result of this. Stephen DID take RESPONSIBILITY AND ACCOUNTABILITY for the situation and made it right.

I want everyone to know that I appreciate Stephen and what he did for me. I paid the right price for my order, no more, no less. I believe he is trying to do a lot for the 4x community. I have NOT one complaint with the quality of the parts I received from ORD and I let him know that. I received my order fully and all parts are correct. I was reassured that if any installation questions come up, I could call and receive the technical support I needed. We have ended this matter on a good note.

What I have learned from working with ORD is that constant changes in supply, production costs, along with competiton, can frustrate. Manpower vs growth also can indirectly affect posting production information AND up to date pricing on both their web site and CK5. I was assured that ORD is aware that their web-site and CK5 Discount prices need to be adjusted due to cost increases, and ORD will do so. Giving Stephen and ORD reasonable time to get updates in place should not be an issue. ORD thankfully gives us discounts on good parts, and that's a benefit to all. Stephen promised to bring changes to the ordering process and I believe him. It is because of how he treated me that I will continue to do business with ORD. Everyone deserves the benefit.

I'm glad this matter is concluded. Now we can all get back to doing what we do best: Sinking our trucks to the frame in MUD, wedging our rigs in the tightest rocks, wrenching the whole weekend, or best of all, throwing down a cold one with friends.

Thanks, and Happy Thanksgiving everyone!

Manny

Im glad to hear everything worked out well for you!

 

[CDA 455]

Im glad to hear everything worked out well for you!

I love happy endings; sort of like 'You've got mail' movie !!

BTW Steve; who won this years Baja 1000 in the Trophy Truck catagory?

 

[rdn2blazer]

this is very good to hear. it actually does not suprise as to the good nature of Stephen and how he is handling this. as I said in my post I had no problem EVER not even customer service issues, but this kind of stuff can arise from time to time. its how a bussiness owner handles it that makes the difference, and obviously Stephen is a stand up guy that is more then willing to do what ever it takes to correct a situation such as this.

I will as I said continue to buy there quality stuff. I did'nt loose faith in ORD, it was just....well I guess, shaken a bit, yet is has been restored. I too have talked in length to Stephen and I KNOW he is a good guy willing to help any one of us any time. I have talked his ear off more then one ocassion and never did he rush me off the phone.

thanks Stephen and ORD for the quality of you products and the concern of your customers.

rob

 

[JpEater]

Stephen,

I have read your post and will respond with a phone call to you and a follow-up post here. I am not the kind of person who will bad mouth and NOT tell the whole story beginning to end. That is not fair to everyone involved. I have NEVER nor will I EVER personally attack a company or its personnel. I've explained my situation fact by fact without personal interjection. I believe in resolving the situation based upon its merits.

Manny

Dude if you werent bad mouthing ORD then you wouldn't have started this thread. Sure your first order didn't go exactly how it should have but like Stephen said this is a tech forum not a customer service forum. The right thing should have involved a little more patience which you didn't have, nor did you give them a chance to get their problem resolved before you vented your story on here. No business is perfect. Personally I have spent close to if not more than 3K with ORD. I have been shorted a part but I gave them a chance to make it right. Sure I was mad but I thought about ORD and Stephen's reputation for doing the right thing. Sometimes its not only who you talk to but how you talk to them that has a big affect on customer service. My point is how many purchases have had problems in your (insert age) years? Probably more than this one. How many have we heard about? Just one because you were impatient. I have never heard of ONE problem that ORD didn't make right and stand behind their word. Like I said I have spent a lot with them and will continue to buy everything I can from them even if it cost a little more because I know that they will make it right.

 

[CDA 455]

Dude if you werent bad mouthing ORD then you wouldn't have started this thread. Sure your first order didn't go exactly how it should have but like Stephen said this is a tech forum not a customer service forum. The right thing should have involved a little more patience which you didn't have, nor did you give them a chance to get their problem resolved before you vented your story on here. No business is perfect. Personally I have spent close to if not more than 3K with ORD. I have been shorted a part but I gave them a chance to make it right. Sure I was mad but I thought about ORD and Stephen's reputation for doing the right thing. Sometimes its not only who you talk to but how you talk to them that has a big affect on customer service. My point is how many purchases have had problems in your (insert age) years? Probably more than this one. How many have we heard about? Just one because you were impatient. I have never heard of ONE problem that ORD didn't make right and stand behind their word. Like I said I have spent a lot with them and will continue to buy everything I can from them even if it cost a little more because I know that they will make it right.

Dude, you're a little behind the times. The problem has been solved (last week!). So let it go.

 

[JpEater]

I know that the problem was resolved. I did read the whole post. It just pisses me off that people can't grow up and understand that some problems don't resolve themselves as quickly as they would like. Its crap to see someone bash a company like ORD becase they are/were ignorant. Bash if you may but ORD still has my business!

 

[CDA 455]

I know that the problem was resolved. I did read the whole post. It just pisses me off that people can't grow up and understand that some problems don't resolve themselves as quickly as they would like. Its crap to see someone bash a company like ORD becase they are/were ignorant. Bash if you may but ORD still has my business!

LET IT GO.

 

[MuddinManny]

I know that the problem was resolved. I did read the whole post. It just pisses me off that people can't grow up and understand that some problems don't resolve themselves as quickly as they would like. Its crap to see someone bash a company like ORD becase they are/were ignorant. Bash if you may but ORD still has my business!

JpEater,

It pisses me off that people say they read a post and label it a "bashing" when a "bashing" usually has no merit behind it. Yet, you state that "bashing" a company because they are ignorant, is then justifiable. YOU need to grow up. You were not part of the process at all and it is comments like that that continue to fuel the fire. Both ORD and I remained completely civil and open in our discussions, coming to terms and might I add mutually happy. I say it again, because of Stephen I WILL do business with them again. Your entitled to your opinion, just make sure your opinion is based on reality not perception. Yet as a member of the military, I've learned perception is a mother....well, you get the idea.

As CDA455 said...LET IT GO....'Cause I have!

I will be requesting ORD to lock up this post. It served its purpose: change for everyone in the right way.

Peace out!

Manny