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We are Back!!!

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NorthWestFab

1/2 ton status
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Jan 11, 2005
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Location
Canada Eh.
We are glad to be back on the Colorado K5 Forum!

We had some problems in the past with previous sales employees not following up, and we are back on track with our sales staff.

Kyle (The Owner) and myself (Kris) will be answering your phone calls and emails and any questions you may have. We are more than happy to help with anything 4x4 related and look forward to hearing from you!

-Kyle & Kris
1-250-248-6024
 
Glad you guys made it back on here. I've never had anything but great service dealing with Kyle or Kris.
 
well, considering you guys screwed me out of a bunch of parts, with horrible freakin service in the past, you'll never see a dime from me again..... :mad: I'm also glad to bash you at any opportunity... how your still in biz is beyond me.....

and trust me, I'm not alone in this, your rep SUCKS.... but I had to learn that the hard way....
 
ryoken said:
well, considering you guys screwed me out of a bunch of parts, with horrible freakin service in the past, you'll never see a dime from me again..... :mad:
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As we said, there was a time when I stepped away from the phone and some customer service situations got out of hand without me knowing, or if I did it may have been too late. Unfortunatly there was indeed a few members here who didn't get the serivce they deserved. This is the exact reason I'm readily availble on the phone if needed.

If you've never talked to me before, maybe just call or PM me. I don't care if it was a year, 2, 3 years whatever - I'd rather hear what happened. Maybe I can make it right. I can at least try. If you were actually 'screwed' and did not get somthing you paid for or somthing to that effect, defanitly call !

-Kyle.
 
ah, no, it was you that I spoke to every time... no passing the blame here.. and i'm certainly not gonna play phone bs with you guys again.... hire a freakin secretary! phones ring and ring, or busy signals? WTF kinda way is that to run a biz in this day and age? ever hear of voicemail at least? you wanna try to make this right, I'll shoot you a pm with my addy.....

maybe this time it wont take 3 or 4 months to get my stuff... I wont even bother bitching about all the missing hardware and boot from the cable shifter, but I would like the stud kit for my high steer that i never got....

actually screw the PM, you wanna make it right, you look up my order from nov/dec of last year... mailing addy is the same, and my name is Paul Randolph...
 
to the rest of the brotherhood.... let it be known Kyle did just call me and said they'd send my studs out.... I'm hopeful....
 
I did business with them a couple times when they first came onto the site a long time ago and had nothing but good service. Every company has it down faults from time to time and I have learned to expect that. Doesn't make it right, but it does happen from time to time.

I'm glad after all this time that they are making things right with you. Hopefully things are on the better track for them now.
 
I would never spend any more money with them. I called them one day to buy a part and the person on the phone said they won't sell me what I wanted (doubler intermediate shaft) so I found it elsewhere. I find it hard to believe that a company has a part but isn't willing to sell it and tells the customer to go elsewhere for it. :flipoff1:
 
4X4HIGH said:
I would never spend any more money with them. I called them one day to buy a part and the person on the phone said they won't sell me what I wanted (doubler intermediate shaft) so I found it elsewhere. I find it hard to believe that a company has a part but isn't willing to sell it and tells the customer to go elsewhere for it. :flipoff1:
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They're listed on our 203/205 page for $299ea. I dont sell a lot of them seperate, maybe a few a year but we do sell them. They've been listed there for a few years now.

We had a lengthy backorder on them earlier this year, the only thing I can say is we may have suggested to look elsewhere if we had no idea when we could fill the order. I try to avoid taking an order in that situation.

At least you were able to find what you needed.
 
NorthWestFab said:
They're listed on our 203/205 page for $299ea. I dont sell a lot of them seperate, maybe a few a year but we do sell them. They've been listed there for a few years now.

We had a lengthy backorder on them earlier this year, the only thing I can say is we may have suggested to look elsewhere if we had no idea when we could fill the order. I try to avoid taking an order in that situation.

At least you were able to find what you needed.
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They were listed on your website when I called to order one and I was told you did have them but would not sell it seperately. I was like WTF it is listed on the site for sale. Oh well, doesn't matter much as I found out where you get them and bought it direct for less anyways.
 
4X4HIGH said:
They were listed on your website when I called to order one and I was told you did have them but would not sell it seperately. I was like WTF it is listed on the site for sale. Oh well, doesn't matter much as I found out where you get them and bought it direct for less anyways.
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Weird - :dunno: - ! Sorry to hear I missed the sale !

It must have been a while back, we have been having our 203/205 shafts custom made for us for over a year.
 
Nothin but good service here from Kyle. Love the parts too.

You did have a couple of jack asses working there that didn't care about your buisness at all. Guy with the glasses that said he was a partsman was the worst. He probaably lost you a lot of buisness.

By the way it's red truck James from sooke. The old rig is fuked now. I'm rebuilding the reddermobile so I'm sure I'll talk to you soon.
 
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Ordered an adapter from them for my 4l80e factory 205 combo they had an original one in stock sold it to me for a fair price and shipping was fast for coming so far. Happy with the service i received
 
Customer service is KEY! As I am needing some parts you sell, and have considered making the purchase through you I'd like to ask the question what is really being done to remedy issues in the past...and a suggestion, set up your website so we can order directly from there, it's a whole lot quicker!
 
alf4444 said:
Customer service is KEY! As I am needing some parts you sell, and have considered making the purchase through you I'd like to ask the question what is really being done to remedy issues in the past...and a suggestion, set up your website so we can order directly from there, it's a whole lot quicker!
Click to expand...

We don't have the same people working in the office that we did in the past. In my opinion customer service is way better then it was in the past, and we have a guy dedicated to shipping and answering forum questions.

We are working on a new website and when it is up and running we will then start working on online orders.

-Kris
 
Fwiw, I bought an NWF crossover kit a while back and the quality is outstanding. The raised steering arm was perfect for the needed clearance for the drag link and my lifted 52" springs.

Also, remember that when your shipping from Canada to the US customs will slow down the shipment. My initial order took approx 3 weeks to arrive BUT the tracking number provided showed the package sitting in customs for DAYS.

I am very satisfied with my NWF experience and will buy from them again.
 
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