Dear Eastcoast 4WD, I would like my parts. Now.

[78Suburban]

Just got off the phone with him again...

If I had to bet money right now, I would honestly bet the parts are in the mail... Just my intuition and character judgment skills...

 

[Eastcoast 4WD]

Wow, 4 pages because I am too busy to get on the computer. I should feel honored. Since I am a one man operation I barely have time to get online to do anything. In the last month I got married, Built Five Full Roll cages, Built a 4-link for a sammy buggy, 3link for the front of a k-5(not my own), and put a set of stacks on an '06 Duramax, along with the other odds and ends of having shop 100 yards from home. I ran out of diesel in my K5 3 weeks ago and it is still sitting where I left it because I always forget to bring a fuel can when I go downtown to pickup parts. I probally should have made a set of brackets for thezentree from scratch as It would have been easier for me.

 

[Eastcoast 4WD]

For the record I set the package on my front porch(which never gets used other then for ups) last thursday. A new driver started on friday and never checked my "pick-up spot" When I got zentree's PM that said he didn't have it I opened the front door and there it still was. I took it and drove straight to ups and sent it. The tracking number is: 1Z5AR5270300629163 for anyone who wants to check for themselves.

 

[beater_k20]

Reminds me of the antics from Daniel from USA 6x6 ... interesting. Note to self: don't name your kid Dan.

come to think of it, my best friend can get kinda shady sometimes. his name is Dan too, and i normally call him on it, and he straightens up.

 

[sandawgk5]

It just left 2 hours ago

Ira

 

[78Suburban]

It just left 2 hours ago

Ira

Yeah, but I only called him 20 minutes ago... he didn't realize this post was in the garage.....

and I've had UPS be slow about clocking crap in before...

 

[Metrodps]

Well there you go! Just needed a little less talk and a lot more action. Glade its rolling.

 

[Pookster]

Well, At least he responded, and you have a tracking number. While the delay is not being given a brownie point, delays do happen, even with the best of intentions. The lack of return phone calls... this would be most fusturating.

Its unfortunate your a one man shop- however, the demand by customers is the same, regardless if you have 1 guy or 10,000. Most everybody would understand a UPS delay, as long as you let them know about it, and keep them up to date.

Good luck!

 

[yellowK20]

good to here everything got worked out

 

[Can Can]

Wow, 4 pages because I am too busy to get on the computer. I should feel honored.

First of all, coming into a discussion like this with a condescending tone isn't a good idea, brother.

In the last month I got married, Built Five Full Roll cages, Built a 4-link for a sammy buggy, 3link for the front of a k-5(not my own), and put a set of stacks on an '06 Duramax, along with the other odds and ends of having shop 100 yards from home.

Secondly, excuses are like a-holes. If you can't find enough time to treat your customers with the respect they deserve, get another job. My life is busy too, but it doesn't prevent me from getting my work done.......

Regardless, I'm glad this finally got sorted out.

 

[rdn2blazer]

I started making my race/seal driver tool to help out my fellow ck5 bro's, I have a busy life too, like everybody else does. excuses dont fly with people, period. I made shipping and getting the tool to my customer in the quickest time possible the most important goal in making these tools. my I Trader rating speaks for itself. the tool quality goes without saying, the tool is quality cause I made it. that is how you satisfy a customer. learn it, live by it, or you wont be in bussiness for long.

 

[Metrodps]

Wow, 4 pages because I am too busy to get on the computer. I should feel honored. Since I am a one man operation I barely have time to get online to do anything.

Dude I was in business for six years and ran a commercial store front. I sold New and used computer equipment as well as did repair work I was a one man show also! Many a night I was there till 2 or 3 in the morning only to be back at 8 am so I could get the work out. I was the only shop in town with a three day turn around for repairs.

As the saying goes "If you can't run with the big dogs, Stay off the porch!"

Not being a grass pole or slam just a point. When you went into business you know what you were heading for maybe not the biggest but to be the best you could be. I sold my store and retired due to my health!

Side Bar Canmore your my hero with what you said. Made me post what I was bitting my lip NOT to say!

 

[thezentree]

The package is in the mail, I'm satisfied. A little delayed, but in the mail nonetheless. Thanks for the help guys, and thanks for getting it in the mail Dan.

 

[cbbr]

Good news. You may now return to your regularly scheduled programming......

 

[mrk5]

I can understand getting behind at work. It happens with our business a lot. Most of our jobs are 4-6weeks out, so sometimes chit happens that you had no way of knowing about 4-6weeks ago. Then things get rough.

I've found that e-mail is a great tool to keep customers updated. I hate having to call someone and tell them we are behind schedule. It's a lot easier to jump on the computer and spend 1-minute updating them on the status than spending 5-minutes on the phone apologizing and dealing with an upset customer.

And send the e-mail when you know you're going to be behind; I find it's better to be the one to initiate the contact instead of them having to call you after the due date.

Just some advise from one business owner to another.

Glad everything worked out.

 

[Eastcoast 4WD]

Well, At least he responded, and you have a tracking number. While the delay is not being given a brownie point, delays do happen, even with the best of intentions. The lack of return phone calls... this would be most fusturating.

Its unfortunate your a one man shop- however, the demand by customers is the same, regardless if you have 1 guy or 10,000. Most everybody would understand a UPS delay, as long as you let them know about it, and keep them up to date.

Good luck!

"demand by customers is the same, regardless if you have 1 guy or 10,000"
Sorry but in my book Conducting sales and service and keeping customers happy is of the utmost importance. My business is at the top of the priority list, fab work, manufactruing custom parts etc. Me selling a used part off my own personal truck is definatly at the bottom of my priority list. The way I see it is that people buy used parts to save a couple bucks, not really worried about time. If at any point he asked for a refund because it was taking too long I would have gladly done it. Every time he called I told him I would get them to him, but I just had not gotten to it yet. Thats just my opinion.

 

[Eastcoast 4WD]

First of all, coming into a discussion like this with a condescending tone isn't a good idea, brother.



Secondly, excuses are like a-holes. If you can't find enough time to treat your customers with the respect they deserve, get another job. My life is busy too, but it doesn't prevent me from getting my work done.......

Regardless, I'm glad this finally got sorted out.

Slow work takes time. My tone was not condescending rather just trying to make the point that it is real easy to hide behind a keyboard. My name and number were posted up and the only phone call I got from the begining of this thread was from 78Suburban, and he called me and told me I should check the computer. This is a discussion forum, not an online store.

 

[Can Can]

Hmmmmmm...........

The hole you're digging is getting deeper, brother. Customers are customers- whether you are selling used or new parts shouldn't matter, UNLESS YOU MAKE IT CLEAR AHEAD OF TIME THAT A GIVEN TRANSACTION IS LESS OF A PRIORITY, which obviously never happened.

Every time he called I told him I would get them to him, but I just had not gotten to it yet.

How many times did he have to call? By the 2nd or 3rd call you should have offered him one of two options-

1. Give him his money back

2. Explain VERY CLEARLY why there was a delay and give a timeframe in which his product would be delivered, GURANTEED.

Anyhow, I'm done with this whole ordeal. Just in case you're wondering, I understand the entire small business thing. My wife owns a business service shop that does $300K+ in sales a year. When customers are unhappy, she does what she has to to make them happy. She doesn't hide behind a bunch of excuses or blame the customer for not understanding the deal.

 

[Can Can]

This is a discussion forum, not an online store.

Wrong. Your vendor status allows you to make money here, so we are ALL potential customers. Customers = Sales. Sales = Profit. If you're making money off of us, this is a store.

Anyhow, I'm out. You've convinced me of ONE thing, that's for sure. Thanks for that.

 

[Metrodps]

it is real easy to hide behind a keyboard. My name and number were posted up

remember I will be an hour away when I go to Rausch Creek and if anyone else shows up we could go have ummm donuts at his house....... Gee officer his yard looked like that before we played mud pit, Honestly I swear it was like that....

As for hiding behind a keyboard it wasn't someone else's JOB to call you! I even offered to go to your address for the guy. About it being used item and your own that is mute. You sold something and do business here be a man don't crap in your own sand box! Take this misunderstanding as a learning experience and grow with it.

The next time you go out to eat and have to stand and wait for a table tell your self they are busy and have other things they have to do . When you are waiting for something time multiples. The it is a used part because they are to cheap to buy new line just don't hold water. Some people are limited on what funds they have to use and every dollar they save can be used on another item or for gas, food, rent get the picture *this applies to eBay sellers too*.

I had a woman bring a computer to me to fix. She said it wouldn't turn on I told her to stop back in an hour and I would let her know what was wrong. I put it on my bench and started to check it. The only thing wrong was memory stick was not seated good (5 mins). She came back I told her it was done and when she asked what she owed I said nothing. The woman was shocked and jumped *bounced* for joy. What does that have to do with it? I could of charged her $30.00 (min fee) and she would of paid. However the next time some one said they had computer trouble she would tell of how nice I was and refer them to me.

Moral Is: One upset customer tells many! Happy customer tells a few but refers many.