Is that a function of the winch, the cable, or the amount of cable? IME you always have to be mindful and keep tension while spooling it in.We ran some of those style winches at the utility I work for and the cable would birdnest if you didn't wind it nicely and it would get wedged under that cross piece on top. Just my 2 cents.
roll back and tow trucks also run what they need only for 90% of there daily work to help with this . if needed they have a extension to bring be it 50 - 75 - 100 ft extra to get them closer to the tow truck . 50ft on a rollback with a 21ft bed is good for city stuff but 75 is nice for country stuff with more chance of off road recovery . so yes only use the length you need for the job most of the time . and a good tension plate helps a ton .Ive been told by a 4wd shop owner that most winches have more cable/rope than they need (leading to wedging if not wound correctly). Easier fix if using synthetic is to cut it down and then turn the piece you cut off into a winch extension. This can still be done with steel cable but not as easy.
If you are pulling at a slight angle and fully loaded it will all bunch up on that side and it will wedge under the top part to where you can't pull it back out by hand. Just not enough clearance IMO.The rope costs more than the winch, if you subtract the cost of the cable.
Is that a function of the winch, the cable, or the amount of cable? IME you always have to be mindful and keep tension while spooling it in.