primadonna
Newbie
I hate advance auto parts !
Dear Santa
I know it's after Christmas , but can you put Advance Auto on you Naughty List for the next like 100 years !
Try to make a long long story short, !
Back in September 2013 I took about 2 hours typing in all the parts I needed to rebuilt my 1974 Super Beetle
and did this because they said you get 25% of my online order (which was there first lie) and when I hit the
send button it wouldn't take my order, and it was late at night, so I gave up. So the next morning I got up
thinking it be in my checkout basket I would just hit send again WRONG it was there so I typed it in again
another two hours, hit the send button, same thing wouldn't take it !!aughhhhh, so I called the 800 # and
talked to Clarence, he apologized and said they were having computer problems and he would take it over
the phone and be nice still give the 25 % of ONE item only, big deal but I needed the parts, so Clarence gave
me my conformation # after I gave him my credit card #, oh yeah did I tell you my mechanic had me blocked
in for only a two week lift TIME , and I told him how important it was to get the parts in two days ! shipping,
well I waited FOUR days, so now I'm into 6 days of my lift time, so I called Clarence and he's not in and no
one there can find my conformation # so they said someone call me right back, they never Did ! so now I'm
into 7 days of my lift time which I'm paying for by the hour ! So the next day when I call Clarence apologized
and had to give him the order all over again, but I'm still have faith , he says he will over night them, no
charge, for shipping , well next day nothing, so now I call back and talk to a supervisor and he starts taking
care of me , but gee I get the parts in and they are all WRONG ! So now I've lost my lift time and had to pay
for it ! So now I call corporate and talk to many people , Robert, , Preston, Dee, Sam etc... now the tell me
they will take care of it and give me 75% (but they never did only 25% off) of parts so now I figure that will
help me make up cost of my lift time. Santa did I mention I don't have a car now for over 3 months now and I
broke my neck a year ago and had surgery on it so I have many many doctor appointments and physical
therapy that I have to pay for ! So now Santa its November and I get lift time back again for 2 weeks again , I
think I'm on my way to getting my car fixed NO ! when my mechanic opens the parts up they are all wrong
they sent me for a 1974 beetle Not a Super Beetle ! Santa maybe make it two hundred years . But now they
say ( oh yeah now I'm asking to talk to the CEO Darin Jackson, (Santa did I mention he has a private jet and
Mr. Darren R. Jackson
Chief Executive Officer and Director
Age: 48
Total Annual Compensation: $700.0K
but cant get pass his watch dogs and he
cant talk to me , So they say they are going to pay for all my lift time and make sure all the parts are right
now , Lies Lies So Santa they paid for only one week of lift time I had to pay the other three, they only gave
me 25% of parts, and they said 75%, Lies again ! Now its January 2014 I cant get on the lift now until
February so I have been with out a car for 6 months because Darin Jackson has INCORRIGBLE help ! I had
to spend Christmas with visiting by family because I had no car, So Santa Naughty list and Coal for a long
long time !
Donna Swarthout
Dear Santa
I know it's after Christmas , but can you put Advance Auto on you Naughty List for the next like 100 years !
Try to make a long long story short, !
Back in September 2013 I took about 2 hours typing in all the parts I needed to rebuilt my 1974 Super Beetle
and did this because they said you get 25% of my online order (which was there first lie) and when I hit the
send button it wouldn't take my order, and it was late at night, so I gave up. So the next morning I got up
thinking it be in my checkout basket I would just hit send again WRONG it was there so I typed it in again
another two hours, hit the send button, same thing wouldn't take it !!aughhhhh, so I called the 800 # and
talked to Clarence, he apologized and said they were having computer problems and he would take it over
the phone and be nice still give the 25 % of ONE item only, big deal but I needed the parts, so Clarence gave
me my conformation # after I gave him my credit card #, oh yeah did I tell you my mechanic had me blocked
in for only a two week lift TIME , and I told him how important it was to get the parts in two days ! shipping,
well I waited FOUR days, so now I'm into 6 days of my lift time, so I called Clarence and he's not in and no
one there can find my conformation # so they said someone call me right back, they never Did ! so now I'm
into 7 days of my lift time which I'm paying for by the hour ! So the next day when I call Clarence apologized
and had to give him the order all over again, but I'm still have faith , he says he will over night them, no
charge, for shipping , well next day nothing, so now I call back and talk to a supervisor and he starts taking
care of me , but gee I get the parts in and they are all WRONG ! So now I've lost my lift time and had to pay
for it ! So now I call corporate and talk to many people , Robert, , Preston, Dee, Sam etc... now the tell me
they will take care of it and give me 75% (but they never did only 25% off) of parts so now I figure that will
help me make up cost of my lift time. Santa did I mention I don't have a car now for over 3 months now and I
broke my neck a year ago and had surgery on it so I have many many doctor appointments and physical
therapy that I have to pay for ! So now Santa its November and I get lift time back again for 2 weeks again , I
think I'm on my way to getting my car fixed NO ! when my mechanic opens the parts up they are all wrong
they sent me for a 1974 beetle Not a Super Beetle ! Santa maybe make it two hundred years . But now they
say ( oh yeah now I'm asking to talk to the CEO Darin Jackson, (Santa did I mention he has a private jet and
Mr. Darren R. Jackson
Chief Executive Officer and Director
Age: 48
Total Annual Compensation: $700.0K
but cant get pass his watch dogs and he
cant talk to me , So they say they are going to pay for all my lift time and make sure all the parts are right
now , Lies Lies So Santa they paid for only one week of lift time I had to pay the other three, they only gave
me 25% of parts, and they said 75%, Lies again ! Now its January 2014 I cant get on the lift now until
February so I have been with out a car for 6 months because Darin Jackson has INCORRIGBLE help ! I had
to spend Christmas with visiting by family because I had no car, So Santa Naughty list and Coal for a long
long time !
Donna Swarthout




