Advance has been screwing their managers over for a long time. Once they went public and Taubman was no longer owner, it just became another corporate cash cow.
When I worked there they hired the ex-ceo of Kroger! Talk about crazy, trying to run a parts store like a grocery store during a recession.
I shopped there pretty exclusively for a long time because they took care of their customers. Our old Suburban killed a fuel pump with a lifetime warranty. I didn't have time to fix it so I had a local shop stick one in. Advance refused a refund on a warranty part since the shop put someone else's in.
There were a couple incidents before that that had soured me a good bit, but that was the straw. Now I use mostly Rock Auto for my parts. Save a lot of money and since I'm better than 95% of the parts guys in town, I have to look the parts up myself anyways.