Off Road Design

[clarkjw24]

you seem to be above price changes, misprints and mistakes.

Its only a misprint or mistake the first time it happens. I posted earlier about the spring rebuild kits. Its still different from what I was told on the phone and what I paid. This was back in July of 06.

There is no problem with the quality, and the service should be expected to vary from day to day. We're all only human agreed. But the pricing is the main issue.

Lets say Can Can has a sweet ass K5 for sale posted on here. He post $3000 and drive it home. So you make the commitment to yourself and Can Can then I drive up to ice hell to get it. I go to hand him the money and he says, oh that will be $3500, prices change. What do you do? How do you now feel about someone you once trusted and admired.

 

[fireplug]

I gotta agree with Beater on this one.

Firstly, the close ties with ORD work both ways. Not only should we be supporting them they should be supporting all of us. And all of their customers in general (CK5 or not).

The idea that we (CK5) might suffer consequences of complaining is nothing short of disgusting. And better be 100% unjustifiable.

I too feel that the website should be updated immediately. In fact do it BEFORE the prices go up and if we call thinking it's $200 and in fact it's $190 we're laughing and loving ORD.

This exact problem was identified and posted quite some time ago. So does that mean only ORD has distanced themselves from the CK5 community so that they didn't see these complaints? Or were they not interested or are there unseen challenges that we aren't aware of? Either way why wouldn't ORD have spoken up?

The metal being used wasn't bought this morning. Or last week for that matter. Do you see car's going up in price over the model year due to raw material fluctuations? When in the business of selling such product, by the way, the 'cost of doing business' is incorporated into your prices.

Customer service doesn't include sarcasm. I learned that when I was 15 working at McRonald's. Bad day? Suck it up, or get someone else on customer service duty.

What about the inconsistencies of customer service? One guy gets price matching another doesn't. Not a great practise, especially when the two customers are a part of a community like this one.

Customer service everywhere has become secondary, tertiary, worse? Good knowledgeable customer service is paramount. I will happily pay more if I am going to get good service, from product knowlegeable staff.

 

[daleearnhardt01]

Yeah, now I'm the problem. As usual, the guy who doesn't jump on the bandwagon and help spread the poison is the "problem".....

What the real problem here is a mob is forming and everyone who says anything negative isn't required to provide any proof that their claim is legit. All they gotta say is "Yeah, ORD ****ed me around too", and everyone jumps up and says "SEE!!!! MORE proof." Yet nobody has answered the question I've asked TWICE ALREADY........???????? Typical.

Now I'm done for sure. I'd hate to wreck your little party.

What do you want phone conversation recordings? Like I said earlier you can go back through many posts recently that have the same topic as this one.. What more do you want? Cant face the truth that ORD may have a slight customer service problem?

I am usually on your side 100% Paul but this time I just disagree...

 

[Stephen]

I've seen it, read it and since I have about 5 minutes to formulate a reply this is all I'm throwing out for now. I feel like I'm walking into a snake pit here, never thought I'd feel that way on CK5 but regardless a politically correct response seems to be in order and that'll take a while to put together.

 

[sweetk30]

not to tell you how to run your shop stephen. but we to at my work have had some problems. and when we have shop talks we keep copys of the problems and other things like this to show everyone and let them know whats going on with the shop to customer . and if you need to copy this and show it to all employes at the next shop talk then it might actualy get something fixed.

we have done this for over 1 month now and what a big change in productivity and customer help from the shop people. it seems to be working for us. mabye it can help for you guys.

and good respons for a quick one . i think that will help calm down the guys.

 

[Can Can]

Cant face the truth that ORD may have a slight customer service problem?

So we're gonna let a generally topnotch vendor and respected member of the fullsize community hang for a "slight" problem? Whatever.......

I am usually on your side 100% Paul ...

Please don't. You'll be disappointed- I make at least one mistake every day. Sometimes two.....

 

[dyeager535]

I've never even ordered from ORD. But I know the company because I see and hear about them all the time on here!

One page back from this post, I see this thread title "Manny's 83 K10 (56K Slow) 1/9: Trippin' out on Acid and lovin' ORD!" So no, it's not all bad news about ORD.

I remember the good old days (ok, so they sucked) of tech support. How many people called and DIDN'T complain? Pretty much none. Why is that? Because people that don't have problems, don't have anything to say for the most part, because they are satisfied. Doesn't mean the majority of people are having problems, it means the majority are satisfied.

So while there might be 5 or 6 complaints in this thread (or 10, or 20) I have to ask what that works out to compared to total number of customers? 10 complaints out of 10,000 customers does not mean a crappy company.

Yes, any business can improve certain areas. Very rarely do you find businesses where you can actually talk to the owner, or find one that is gutsy enough to even acknowledge a thread like this.

You hate being the person with the problem, but I sure hate to see companies bashed over a few mistakes over the course of years, especially one with faithful devotion to a sport and hobby that we all enjoy.

Besides all the PC talk, hasn't anyone else noticed that so many companies that have started out here have gone away? More than likely because so many of us are cheap bastards and simply aren't willing to pay more for a superior product, or aren't willing to acknowledge that the vendors time is worth something and labor isn't free, thus price increases. I'll pay more for certain things when I know my money is supporting something good, and I'm getting good product, and good service. (even with a bit of attitude sometimes)

Now back to a discussion of prices not matching on a website.

 

[Can Can]

I'll make this bigger so everyone can see, because I haven't gotten ONE answer to my initial question:

So out of all the people complaining in this thread, who hasn't had their issues resolved?

Anyone??????

 

[MuddinManny]

Nah, let's all jump on the bandwagon and bash and assume the worst without hearing the other side of the story. It's way more fun that way.

Nobody has once thanked Stephen et al in this post for their hard work and commitment to the betterment of a sport we all love. Nobody who has only had GOOD experiences with ORD has stepped up to offer a different perspective, either. I'm sure there's gotta be at least one or two of them here at CK5.......

Hi Canmore,

I'll step up and share what has happened since I resolved my issue with Stephen and ORD.

First, I've done some research on ORD and they play a very active roll in the off-road community, both for profit and non-profit. Sure you could argue that everything will point back to the business, but after talking in great length with Stephen I have found that he truly cares about each and every one of his customers and wants to do it right. That doesn't mean he makes mistakes, he tries to do the best he can.

I have ordered two more times from ORD. The first order was for the bolt on steering arm brace. The second was for the weld on brace, spindle bearing seal kit and Yukon 1541 outer shafts.

The bolt on kit was on holiday sale, which I received the proper price on. I did discuss pricing with them and would not release my credit card information until I had the exact amount to be billed. Lesson learned from my first ordeal.

The second order, same thing. Confirmed all pricing before I gave them my credit card. What was unique was that Stephen spent close to 30 minutes explaining the strengths and weaknesses of the Spicer stock 35 spline v. Yukon 1541's, and he disclosed the price difference, and made a professional recommendation based upon my need, not his bottom line profit.

Both packages were promptly shipped, but delayed due to blizzard conditions in Colorado. Not ORD's fault. I'm actually amazed that they got packages out during the hard times of snow to begin with. The only questionable event that happened was that the weld in steering brace kit is from ROUGH COUNTRY and NOT ORD. Apparently they are reselling it. Okay, little taken back, but no biggie! It'll do the job.

So far, from learning with my first order, I've exercised checks and balances, which should really be done anyway, and everything has worked out fine. Stephen and Christina have been very friendly. I haven't spoken to Andy since my original initiating order, but others there have been "cool" when I call, which leaves me with the perception: "Oh, it's this guy again." Not enough to chase me away, but definitely enough to keep the radar highly tuned.

Like I said in my first post, Stephen recognizes that there are issues he needs to address and resolve and I believe that. However, like some here, I still contend that it is a company's responsibility to:

1. Be responsible to your customers. You chose to go into business. We didn't make you do anything.

2. Be vigil in your public image and perception. 1 praise ain't worth a hill of been's against the 1 post that tears hard work apart even if there only is a smidge of legitamacy. The army has a great saying: "Perception is a mutha-........"

3. Keep pricing up to date. Whether by mail, newspaper, radio, or internet, the business has chosen that venue to get it's name and product out. It's their responsibility to keep it up to date as best as possible. ORD chose to advertise on the internet. ORD, humbly, needs to deal with it. They have a responsibility to their customers to be up to date. Updating a web site doesn't take a long time, and if there are that many prices to update constantly, something's wrong. Yeah, steel prices flux but not to the extreme that pricing is affected everyday like oil.

**** Question: How can ORD take the time to update it's web-site to offer a holiday sale with discounted prices, a special situation, and fail to update regular prices that should be maintained as a cost of doing business? ****

Overall, I am appreciative of Stephen and what he does for the community, but business is business. I still believe he's gonna make changes. I still watch these posts with interest.

Be fair and give ORD the chance to resolve your individual issues and let ORD defend itself before casting judgement.

Manny

 

[clarkjw24]

I'll make this bigger so everyone can see, because I haven't gotten ONE answer to my initial question:

So out of all the people complaining in this thread, who hasn't had their issues resolved?

Anyone??????

No ones original issue has been resolved. The prices listed on the net are still incorrect.

BTW I've posted this 3 times now in this thread.

 

[Can Can]

No ones original issue has been resolved. The prices listed on the net are still incorrect.

That's not what I meant, and you damn well know it.

Tell me again how ORD screwed up your order and didn't make it right?

And how come none of the computer guys who claim price adjustments are a 15 minute deal haven't taken me up on my offer of $10 an update? Geez, I'm offering to pay someone $40 an hour. You'd think people would be jumping at a wage like that for such a simple little job.

 

[jms]

...I feel like I'm walking into a snake pit here, never thought I'd feel that way on CK5 ....

Unfortunately, it's been like that for a while now... but some of us that have been on here for a while know very well who's complaining the loudest...

And just for what it's worth: I've always received great service and great products from ORD, including your own valuable time on the phone. I can't recall any other 4WD/'wheeling parts company where that was the case. So your stickers stay on my truck until you say otherwise....

 

[BUDDY]

So let me get this straight, all of this is about a difference of what, $35.00? No it's only $27.00.

Also, the advertised price for the springs was 350.00, but you got them for $342.00.

Wait a minute, I have one more observation,

website plainly says $350 for the pair, i assume, $350 - $35 (10% discount) = $315 for a set of springs

It looks like to me you should've nailed down what the itemization was going to be before you got SOOOO UPSET!!

Flip, I know that sometimes when I worked for Goodyear and somebody came in all riled up about the charge for the valvestems, (2.99/stem), I just told them, that's what we charge, we charge everybody that much, not just you.

Maybe it pissed them off, maybe not. Those were the people I'd rather not have to deal with anyways. Maybe that's a crappy attitude, but I defy you to find anybody that I ever told one thing, than something else ever happened. I do what I say I'm going to do.

The point is, Stephen is the same way. I have heard of & witnessed more outstanding character from that shop than most anybody would care to count. I mean we have an entire forum section just for his company ON THIS WEBSITE for cryin' out loud!! Read through the posts over there if you doubt the kind ogf guy he is.

These wild accusations about how crappy you were treated I just don't buy. My impression is that you were beligerent on the phone, (as you are in this post), & nobody has to put up with that. Stephen will probably still give you what you expect, even though it's not deserved, just because that's the kind of guy he is, then who'll feel like the ass.

If you're this upset over $27.00 I'll Paypal the money to you right now to get you to shut up!

Later,
Buddy

 

[MuddinManny]

No ones original issue has been resolved. The prices listed on the net are still incorrect.

Hey Clark,

Incorrect prices listed on ORD's internet site is ORD's ISSUE, not the customers. Bottom line, just like you do at Wally World, confirm your total is right before you plunk down the cash. If Wally World makes an error they correct it, and if ORD makes an error, they will too! They did with me, and that's why I still go back. If not, don't order, don't buy. Leave your goods at the cash register and walk away! It's a choice. Too easy!

In all, Canmore is right as rain. That isn't what he meant. IMHO, you saw an opportunity to take a cheap shot, and you did.

Again, looking over this post, no one has stepped forward and stated their pricing issue hasn't been addressed and corrected.

Give Stephen a chance to make it right. Give ORD the opportunity to state their side of the story. Otherwise, I too feel we might lose favor with a good vendor.

Manny

 

[beater_k20]

nope... not gonna do it...

 

[clarkjw24]

Sorry Dude you seem to be really pissed right now. But I must be reading and posting in a different thread than you. As the first page of post was about the pricing not matching?

Others have tried to make this a thread about poor customer service.

I haven't seen one post about getting screwed?

I got exactly what I ordered, but not the price I thought it was and certainly not worth the $ in shipping time and recycled cardboard box stuffed with newspaper.

Once again I will say that ORD has lead the way in fullsize wheeling and has great quality products. I'm done with this netfight, its really stupid. My original intention was to let Jeremy know that I also had the same problem with the advertised priced.

 

[beater_k20]

If Wally World makes an error they correct it, and if ORD makes an error, they will too! They did with me, and that's why I still go back.

they "will too"... interesting statement from someone who has absolutely no bearing on the cashflow of said business.

just like with the matching the posted price, they did with you... and not with me...

 

[BUDDY]

nope... not gonna do it...

Why not?

 

[beater_k20]

because you're not worth losing my membership over.

 

[goldwing2000]

FWIW, one of the web sites I order ammunition from updates their prices and quantities twice a day and all listed prices include shipping.
And they have a LOT of items.
It can't be that difficult to keep on top of intarweb pricing.

Oh, and ORD has now changed their price on the springs.