Off Road Design

[fireplug]

Netfight? Arguing? I'm not clear why some believe that this has become a personal attack? This is brothers looking out for brothers. We have done it time again, yet for some reason ORD is off limits?

I also recall over and over and over again seeing posts of guys having received their goods, proud as punch showing pics and kind words of praise for Stephen, the workmanship, and the company.

And if I might stir the pot a little, wasn't a post moved here recently (I believe from the lounge?) for all to see that was along the same lines?

 

[Can Can]

Sorry Dude you seem to be really pissed right now.

You've obviously never seen me upset, have you?????

FWIW, I have no vested interest in ORD. I have ordered ONE thing from them, worth a grand total of $19. I do however, take exception to the mob mentality that surrounds this thread, and I've decided to stick up for the underdog this time around.

This entire issue was between one man and a company, and it should have stayed that way until it was obvious that the situation was NEVER gonna be resolved.

 

[clarkjw24]

Hey Clark,

Incorrect prices listed on ORD's internet site is ORD's ISSUE, not the customers. Bottom line, just like you do at Wally World, confirm your total is right before you plunk down the cash. If Wally World makes an error they correct it, and if ORD makes an error, they will too! They did with me, and that's why I still go back. If not, don't order, don't buy. Leave your goods at the cash register and walk away! It's a choice. Too easy!

In all, Canmore is right as rain. That isn't what he meant. IMHO, you saw an opportunity to take a cheap shot, and you did.

Again, looking over this post, no one has stepped forward and stated their pricing issue hasn't been addressed and corrected.

Give Stephen a chance to make it right. Give ORD the opportunity to state their side of the story. Otherwise, I too feel we might lose favor with a good vendor.

Manny

I know I said I was finished with this thread but, cheap shot is not something I don't do. Maybe I didn't understand what Canmore was saying and maybe yall don't understand my southern accent. Maybe I don't express my thoughts well while typing, I don't know. I do know that I'm not angry with anyone here or at ORD, I could have gotten my parts elsewhere but I didn't. It wasn't that much more money and not that big of a deal. However the fact still remains that the prices on the net doesn't match when you order. The End.

 

[MuddinManny]

they "will too"... interesting statement from someone who has absolutely no bearing on the cashflow of said business.

just like with the matching the posted price, they did with you... and not with me...

Oh, but I do have bearing with the cashflow of said business. I AM THEIR CASHFLOW. JUST LIKE YOU, AND ALL THE OTHERS WHO BUY FROM THEM.

Remember this: 4Wheelers are ORD's cash flow, and just a quickly as any of us can plunk our cash down for their profit, is equally just as quick as we can pull it up and cause ORD to dry up.

That's the kind of power consumers' have. The 4wd business isn't that big and the competition is fierce. No company can afford to repeatedly have the same issue come up time and time again, and not expect it to have consequence. The issue is ORD's.

I understand your frustration. I understand your anger. I've been there too. It hurts and it flat out sucks. Makes you feel vunerable and taken advantage of. What I have learned in life, is that without communication nothing gets resolved, and my perception is that your so angry, you've literally choked out any possible resolution which can only come through rational communication.

Sorry dude, no offense, but you made the same mistake I did. You lowered your defenses and took for granite your responsibility in a business transaction. Just like me, you got bit. Just like me, if you'll reason, I firmly believe ORD will do the right thing and make it right.

Give ORD a chance.

Manny

 

[58 apache]

If you're this upset over $27.00 I'll Paypal the money to you right now to get you to shut up!

THATS THE FUNNIEST THING I'VE EVER READ

 

[dyeager535]

Oh, and ORD has now changed their price on the springs.

That rolleyes can't be as a result of ORD listening to customers and fixing a problem can it?

 

[beater_k20]

Oh, but I do have bearing with the cashflow of said business. I AM THEIR CASHFLOW. JUST LIKE YOU, AND ALL THE OTHERS WHO BUY FROM THEM.

no, you have no bearing on the outward cashflow of ORD or the pricing, so you cannot say that they will "correct the error." Mr Watson plainly stated to me that that was the price. therefore, they will not correct the problem.

I understand your frustration. I understand your anger. I've been there too. It hurts and it flat out sucks. Makes you feel vunerable and taken advantage of. What I have learned in life, is that without communication nothing gets resolved, and my perception is that your so angry, you've literally choked out any possible resolution which can only come through rational communication.

angry, no, not really, more irked than anything. i'm getting the product at roughly the same price i would elsewhere, and not as cheap as i was lead to believe. no vulnerability here. i did communicate, rationally for the better part of 20 minutes. would you like to see my call log when i get the bill? when i was given the attitude is where things went downhill. period.

Just like me, if you'll reason, I firmly believe ORD will do the right thing and make it right.

Give ORD a chance.

i believe i've already done that to some extent

 

[clarkjw24]

That rolleyes can't be as a result of ORD listening to customers and fixing a problem can it?

Yeh...I can go to bed now. All of the world's problems have been resolved.

 

[beater_k20]

If you're this upset over $27.00 I'll Paypal the money to you right now to get you to shut up!

its not about the money, its about the lack of responsibility to maintain your advertising, and then getting lippy with a customer when they call you on it. i could honestly give two ****s about $30.

 

[Cricket]

Netfight? Arguing? I'm not clear why some believe that this has become a personal attack? This is brothers looking out for brothers. We have done it time again, yet for some reason ORD is off limits?

I also recall over and over and over again seeing posts of guys having received their goods, proud as punch showing pics and kind words of praise for Stephen, the workmanship, and the company.

And if I might stir the pot a little, wasn't a post moved here recently (I believe from the lounge?) for all to see that was along the same lines?

There's a world of difference between a Lounge thread and the reputation and future business of ORD. As far as brothers looking out for brothers, when did you join, 2005? ORD has been around long before you, I and most everyone here. They are the original guys who helped form this place and build it into the site it is.

I'm sure he sees it as very personal considering it's his business. ORD isn't off limits but they have certainly earned the respect of a response and the benefit of the doubt.

 

[goldwing2000]

That rolleyes can't be as a result of ORD listening to customers and fixing a problem can it?

"Day late and a dollar short" comes to mind...

... but whatever. ORD is still on my list of places to compare prices, I'm just going to verify by phone before I throw down my cabbage. *shrug*

Man... this is one BUSY thread!

 

[miniwally]

its not about the money, its about the lack of responsibility to maintain your advertising, and then getting lippy with a customer when they call you on it. i could honestly give two ****s about $30.

I even said I was staying out of this but I guess I can't.

Not to sling Sh@# but from what I understand you were a bit lippy as well. I was not there but I am getting my info just like these guys from one side.

Perhaps you need to think about what your attitude is like.

Should the pricing be as correct and updated as possible on the web site of any business. Absolutly. That is something that any company should strive to do. Did ORD fail in this for this item and a few others along the way? Yes

The bottom line is that there was a price issue. You still got the springs for a good deal, You had the chance to back out and didn't so that tells me the price you paid was fine with you. The price was probably better than that you could get any where else and you knew this.


I really don't understand the mentality that it takes to get on a web site and try to put someone/a business down.

IMO it tells a lot about a person and I personally don't like that type of person.

 

[Jason4x4]

I've only ordered 2 things from ord, I've had no problems, Yea, i am fairly new here, but my question is, why would you give a credit card number and authorize to ship items without verifying a total? If you got a total before they ran everything, it could have been a little easier.

 

[pauly383]

I respect ORD . What other company do you know of that will sponsor the event you are attending , sit down with you personally over dinner and chat with your group , actually get out and wheel with you , chat with you all day long , do repairs for people free of charge , and pull you up an obstacle while you are driving on spare parts .

This is all I can add to the fabric of this thread . I do not wish to argue with anyone .

 

[dremu]

You've obviously never seen me upset, have you?????

FWIW, I have no vested interest in ORD. I have ordered ONE thing from them, worth a grand total of $19. I do however, take exception to the mob mentality that surrounds this thread, and I've decided to stick up for the underdog this time around.

This entire issue was between one man and a company, and it should have stayed that way until it was obvious that the situation was NEVER gonna be resolved.

Eh? Mob mentality? Underdog? The underdog here is the customers

ORD *does* get preferential treatment on this website, not least for their tight relationship with Steve Fox (aka ColoradoK5). I have been nervous to say ANYTHING about my experiences (emails, PMs, and posts in the alleged support forum largely unanswered, except to say to call them, products shipped late, and poor price communication) for fear of getting my ass slung up over it as everybody here loves ORD.

Don't get me wrong, they make a nice product and usually do well -- REALLY well when you consider that they're a small, family-run business.

But they shouldn't play at being a big business, or they'll end up like 4WPW, king of the bait-n-switch web page.

I've ordered a bunch of stuff from ORD over the years and will continue to do so ... BUT they could use some more people on the phones and a better web page ... or the realization that they're a specialty house and if they only want to work over the phone, be honest about it.

My .02. Yeah, Beater can be an a$$ ... but he's got a point.

-- A

 

[beater74]

it seems to me thaat ORD has forgotten where their business would be without the internet. it also seems that their web site has been lacking in current updates for many years, as well as their feed back forum here. if they feel that their internet business is not very important why don't they just drop all internet interset all together. maybe they can relie on 3 year old issue of fourwheel to get them new business. to sell their very dated doubler design.
maybe if they keep it up Stephen can go join mimiwally in the construction business.

 

[Stephen]

There's not a lot left to say here, I think we're all saying the same thing a lot of different ways over and over.
Thank you to those speaking well of us, it's appreciated for sure.
My response to this is going to be to keep doing what we've been doing, working hard to make sure each customer gets what they need, maybe some guidance about what they will need now or later and keep working on minimizing mistakes in that process.

Public notice: we will continue to make mistakes, gradually fewer yet never reaching zero.

In the grand scheme of things, what keeps me going is that we have had stuff like this pop up before yet we're still here (almost 10 years now) so we're still doing more good than bad.

One more result of this is the realization that this whole thing is incredibly dumb over $27. ON BOTH OUR PARTS. Beater, call me tomorrow, let's split the difference so we can all get on with WAY more important stuff. The useful part of this whole thing has been achieved and it should be over.

 

[beater_k20]

Not to sling Sh@# but from what I understand you were a bit lippy as well. I was not there but I am getting my info just like these guys from one side.

i will admit that, BUT that only happened after bascially being told "it is what it is", and then the superhuman comment. that was the point where i lost my cool.

The bottom line is that there was a price issue. You still got the springs for a good deal, You had the chance to back out and didn't so that tells me the price you paid was fine with you. The price was probably better than that you could get any where else and you knew this.

yes, i have since agreed to the price, what i do not agree with is not sticking with the advertised price. no matter when the pricing was last updated, that is still the advertised price if its on the webpage for the world to see. walk into any store with a sale ad for any item under the sun. if it is on the shelf with a higher price on it, guess which price you get? misprint or no misprint.

 

[stallion85]

Someone mentioned earlier that this seems like a brother to brother fight and I agree. I for one am going to have to side with ORD since I have met most of it's employees and family and feel like I can call them friends. It doesn't matter what went wrong, I am on their side no matter what happens. I have ordered over $1K worth of parts from them over the years and have nothing but outstanding dealings with them. The customer service on the phone and on the trail is top notch and well worth my return business. I am ashamed that Stephen feels attacked here on CK5. It is not in his character to be a jerk to someone for no reason. Usually people treat others the way they are treated. I am sick of guys whining on here when there is really nothing to whine about.

ORD is a great company and a great CK5 supporter!! Bottom line!

 

[gm500hprat]

When websites and databases are setup right it takes seconds to update. I used to work for an It Consulting company that was based out of Currie Enterprises warehouse, our developer built a database out of ms access that uploaded prices in real time in just a matter of seconds to an SQL server that house the information for pricing part#'s and descriptions, that the web site pulled the information from. Once this type of setup is done it takes seconds to update.Setting it up this way is not cheap and not all companies can afford to do this. If someone out there has an easier, faster and cheaper way and the pricing bugs them that much then they should set it up for stephen, If I knew how to do it I would. I've talked to him until his ears were smoking on the phone for hours and hours before I bought anything.

Everybody's perception of a situation is different so Im going to try and not be biased towards an awesome company. .

I ordered some 14 bolt traction bar mounting plates for a 3.375 axle tube. First order was fine Stephen took the order for me. Second order someone else took because Stephen was busy I told them I had ordered same product 3 weeks before and that I wanted the same thing 14 bolt traction bars for 3.375 axle tube. I got the ones for the 3", called an asked for Stephen and he said I can grind it and make it right size or ship back and he would send the right ones.

So I had to pay a few bucks to ship back oh well. Mistakes are made, yeah it sucked but the end result is I got my product.

Every company is going to have complaints of one type or another, at Currie the prices didnt fluctuate much I think per fiscal quarter and most their stuff is metal it shouldnt be changing per week. But they got complaints and Ray Currie did his best to please the customer, if their website stated a price that wasnt outragously off like $10 instead of $100 then they honored the price and fixed it right away.

But Stephen is a great guy and has done a lot for a lot of people and his company makes a great product, lets say it was him who was sarcastic to whoever it was, everybody has a bad day, were only human and sometimes you slip.

But I think ORD should either pull prices off the web or have their site rebuilt so its easy for them to update to save the hastle of negative feedback over small price discrepencies.