I'm going to be the contrarian here, just to add a different perspective. I'm trying to be as charitable as possible to his position (Even if I disagree).
First, I don't think either of you were being assholes in the email, although 25% restocking fee seems a bit high. He did seem willing to help troubleshoot the problem with you, at least initially, but I think basically his position came down to "I can't guarantee it will work with anything other than MY complete setup", so suggested going that route.
Your position is, that's stupid, why would I spend the money, when what I have works. Obviously this is a perfectly reasonable position to have.
There is no bridging that gap, so returning the fans is the only option, and other than the restocking fee, he's willing to do that.
What it comes down to imo is you want him to admit that CFM ratings are BS and he's just not going to do that.
As
@ktmoutfront pointed out, NO fan matched the rating. It's all voodoo, which sucks, but isn't surprising. Unfortunately, that leaves all of us out here with trial and error.
