Hey Y'all,
I've never dealt with TW, so I can't comment on him at all. But I have started to deal with Jess at HAD. First off, he's been extremely professional and polite. He knows his goods, and he makes sound recommendations. Yes, you may pay a little more for his product, but you get what you pay for. YOU WANT 1 TON PROTECTION, YOU GET 1 TON PROTECTION. I've ordered 1410 U-Bolt Pinion Yokes for my D60/14BFF so far and Jess set me up with a great deal. He recognized my military service and took care of me! Shipping was great, quick and easy. I can't wait to order my 1 Ton's from him in a few weeks.
As far as some of the negative customer service statements:
IMHO, don't confuse any shortness with Jess as being rude. By my experience, he's extremely busy and needs to get to the point on many of his orders. Yeah, he spends time with every customer to make sure they get exactly what they need, but remember, he's a business owner. Sometimes, he won't have time for small talk, or long winded explanations. Delivery time is often dependent upon work load and demand. A few weeks wait for a great product isn't unreasonable.
Not saying anyone has done this, but you can't expect Jess to jump and build a driveshaft, box it, ship it and get it to your door, when you order 3-4 days before a major wheelin' event. That's places an unfair expectation on HAD or any other company for that matter. Customers have responsibilities towards the company they buy from too, ya know.
Remember too, everyone can have a bad day as well. It's difficult sometimes to be focus when everything around you is takin' the deep six, or won't fit when it should. He's human too ya know. Sometimes I think when we are all wrapped up in our trucks, we forget that...
Just my $.03 at the current rate of inflation.
Can't wait to get the driveline Jess! YOUR PRODUCTS ROCK!
Manny