When Dana answered the phone, he was extremely courteous and wasted no time arguing about it. He asked what was wrong with mine, and upon my answer, immediately said we'll have another coming your way today.
I can't say enough about the guys who build and supply parts for us. All of them. Be it RuffStuff, ORD, DIY4X, or any one else, service has always been great.
Mistakes happen. I didn't know that the pinion on the 14 bolts only goes in one way until I researched the gear swap...
Sucks for Dan that he had some parts welded up incorrectly, but this one mistake has not changed my view of him or RuffStuff in the least.